Ronald Thomas
Buckeye,AZ
Summary
Proven track record in personnel recruitment and engagement, with a standout role at Swift Transportation enhancing employee satisfaction and efficiency. Skilled in Microsoft Office and conflict resolution, I excel in fostering productive team environments and streamlining recruitment processes, achieving a significant increase in qualified candidate placements.
Overview
17
17
years of professional experience
Work History
Driver Recruiter
Ashley Furniture Industries, Inc
Arcadia, WI
01.2023 - 12.2024
- Crafted compelling job descriptions to attract qualified candidates.
- Prepared weekly reports detailing progress made towards meeting recruitment goals.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Developed relationships with potential candidates through outbound calls and emails.
- Assisted with the onboarding process for new hires.
- Facilitated job application processes for qualified candidates.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Explained job duties, compensation and benefits to potential candidates.
- Fostered relationships with hiring managers to understand departmental hiring needs.
- Scheduled meetings between prospective drivers and hiring teams.
Customer Service Representative
Cardinal IG
Buckeye, AZ
04.2022 - 12.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
Driver Recruiter
Transport America
Eagan, MN
08.2021 - 04.2022
- Sourced, qualified and conducted screening interviews with job candidates.
- Provided insight regarding job duties to optimize productivity.
Driver Recruiter
EVO Transportation
Phoenix, AZ
10.2019 - 08.2021
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Provided insight regarding job duties to optimize productivity.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
Dispatcher
Tri-State
Joplin, MO
11.2018 - 10.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recorded results of service calls to create report summaries for senior management.
Driver Recruiter
Swift Transportation
Phoenix, AZ
02.2015 - 11.2018
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
Customer Service Specialist
Swift Transportation
Phoenix, AZ
09.2012 - 02.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Relayed customer feedback to cross-functional teams to improve products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new employees on procedures and policies to maximize team performance.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Dispatcher
Swift Transportation
Phoenix, AZ
07.2010 - 09.2012
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Class a CDL Truck Driver
Swift Transportation
Phoenix, AZ
02.2008 - 07.2010
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
Education
CDL-A - Transportation And Materials Moving
Swift Transportation
Phoenix, AZ02.2008
Certified Pharmacy Technician - Pharmacy
Southern Careers Institute Inc
Austin, TX08.1998
Skills
- Personnel engagement
- Policy Execution
- Personnel recruitment
- Multitasking
- Microsoft Office
- Computer skills
- Work ethic
- Organizational skills
- People skills
- Customer service
- Troubleshooting
- Conflict resolution
- Friendly, positive attitude
- Transportation logistics
- Effective negotiation
- Recruitment
Contact
Buckeye, AZ 85326
Affiliations
- Avid motorcycle enthusiast
- Home chef
- Dog breeder
Accomplishments
- 3 Army Achievement Medals
- 1 Overseas Service Ribbon
- 1 National Defense Service Medal
Timeline
Driver Recruiter
Ashley Furniture Industries, Inc
01.2023 - 12.2024
Customer Service Representative
Cardinal IG
04.2022 - 12.2022
Driver Recruiter
Transport America
08.2021 - 04.2022
Driver Recruiter
EVO Transportation
10.2019 - 08.2021
Dispatcher
Tri-State
11.2018 - 10.2019
Driver Recruiter
Swift Transportation
02.2015 - 11.2018
Customer Service Specialist
Swift Transportation
09.2012 - 02.2015
Dispatcher
Swift Transportation
07.2010 - 09.2012
Class a CDL Truck Driver
Swift Transportation
02.2008 - 07.2010
CDL-A - Transportation And Materials Moving
Swift Transportation
Certified Pharmacy Technician - Pharmacy
Southern Careers Institute Inc
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