Michelle Picard
Lebanon,TN
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
General Manager
Woofie’s of SE Nashville
Mt Juliet, TN
02.2024 - Current
- Manage payroll, scheduling, ensure accuracy of weekly reports
- Handle all client consults, client issues, and escalations
- Manage client keys, invoicing, collections, and inventory
- Office administration
- Attend company events, manage the use of company vehicles
- Monitor and manage all company money spent, collaborate with the book keeper
- Complete employee reviews.
Overnight Operations Supervisor
Lowe’s
Mt Juliet, TN
10.2021 - 05.2024
- Oversaw responsibility for overnight freight delivery
- Ensured that the correct product was stocked accurately, safely, and quickly in their designated areas
- Ensured that the store was clean and prepped for day time operations.
Driver Support Dispatcher
McCormick Trucking
LA Vergne, TN
10.2020 - 09.2021
- Maintained professional communications with truck drivers and USPS
- Coordinate and solve any problems that arose pertaining to routes, breakdowns, call outs, complaints, etc
- Ensure that vendors were dispatched to any incidences which pertained to company drivers
- Utilize USPS tracking to locate trailers, vehicles, and drivers to assure the timely delivery and expedient delivery of US Mail.
Machine Technician
Smile Direct Club
Antioch, TN
02.2020 - 08.2020
- Specialized in utilizing a molding machine
- Ensured that trims and retainers were polished in a precise manner for each individual customer’s needs.
Operations Supervisor
Hot Topic
LA Vergne, TN
04.2018 - 11.2019
- Responsible for planning, directing, and organizing outbound picking activities within the Internet Fulfillment distribution center
- Oversaw the picking department and development training for existing employees
- Ensured that continuous improvement was conducted pertaining to projects and process implementations.
Training Coordinator
Under Armor DH
Mt Juliet, TN
05.2016 - 04.2018
- Develop and implement SOP’s, work instructions, shift training for new and existing employees
- Served in planning, development, and training for new and existing employees
- Served as Weekend Shift Support lead
- 2nd Shift Operations Support lead.
2nd Shift Shipping Lead
Under Armor DH
Mt Juliet, TN
08.2015 - 05.2016
- Assigned responsibilities of development, cross-training, and SOP training
- Well versed in utilization of pallet building, floor/fluid truck loading, and dock safety procedures
- Responsible for shipping exceptions
- 2nd shift First Responder, Script writing, Wave Killing Team, Load Closures
- MHE Certified.
Senior Specialist/ Shipping Receiving Clerk
OHL-Apple RMA
Mt Juliet, TN
08.2014 - 08.2015
- Training Employees on receiving and the utilization of SAP/WYSE programs
- Manage employees, assumed clerical duties
- Troubleshoot an array of problems that may occur
- Efficient data entry and production handling
- Maintaining performance standards of accuracy and quality.
Dispatcher/Communications Supervisor/EMT-IV
Medic One Medical Response
Nashville, TN
09.2012 - 07.2014
- Fielded approximately 65,000 calls per year between 4 states
- Utilized GPS location of units in real-time
- Customer service, daily reporting, insurance verification
- Payroll, hires, and training
- Responsible for the safety and management of 55 ambulances and 110 EMT/Paramedics over a 5-region area
- Remote operations conducted.
Material Handler/OTBD Ambassador
Amazon
Mt Juliet, TN
- 11.2013
- Utilize RF Equipment for picking/packing orders
- Prepare for shipments
- Lead and train new employees to perform efficiently and safely
- Responsible for the closing and opening of warehouse facilities.
EMT/ Dispatcher
First Call EMS
Nashville, TN
- 05.2011
- Transport patients for emergencies, doctor appointments, dialysis, etc
- Served as first responder to emergencies
- Provided medical treatment for multiple ailments and injuries
- Conducted file management, dispatching, and transportation
- Interfaced with insurance companies and conducted follow ups with patients.
Shipping/Receiving Clerk
Hollister, Inc
Nashville, TN
- 01.2003
- Responsible for picking and packing orders
- Created and managed data entry and international shipment documents
- Certified Cherry picker and Sit-down fork lift operations conducted.
Education
Volunteer State Community College
06.2016
Shakamak High School
Jasonville, IN05.1991
Skills
- Coaching
- Effective communication
- Conflict Resolution
- Order picker
- Scheduling
- Resource Allocation
- 5’s Safety
- SOP Development
- Microsoft Office
- Team Development
- Problem Resolution
- Operations Management
- Team Player
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Team Leadership
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Motivation
- Client Relations
- Staff Motivation
- Labor Cost Controls
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Workflow Planning
- Business Development
- Troubleshooting expertise
- Operations Oversight
- Organizational Development
- Business Administration
- Data review
- Distribution Management
- Supply Chain Management
Applications
- PKMS/WMS
- WCS
- Oracle
- Manhattan
- MHE certified on 2,3
- CPR certified
- Blood Borne Pathogens certified
- Skill on gladiators/ RF Scan Guns
Timeline
General Manager
Woofie’s of SE Nashville
02.2024 - Current
Overnight Operations Supervisor
Lowe’s
10.2021 - 05.2024
Driver Support Dispatcher
McCormick Trucking
10.2020 - 09.2021
Machine Technician
Smile Direct Club
02.2020 - 08.2020
Operations Supervisor
Hot Topic
04.2018 - 11.2019
Training Coordinator
Under Armor DH
05.2016 - 04.2018
2nd Shift Shipping Lead
Under Armor DH
08.2015 - 05.2016
Senior Specialist/ Shipping Receiving Clerk
OHL-Apple RMA
08.2014 - 08.2015
Dispatcher/Communications Supervisor/EMT-IV
Medic One Medical Response
09.2012 - 07.2014
Material Handler/OTBD Ambassador
Amazon
- 11.2013
EMT/ Dispatcher
First Call EMS
- 05.2011
Shipping/Receiving Clerk
Hollister, Inc
- 01.2003
Volunteer State Community College
Shakamak High School