Michelle Pienkowski
Matteson,IL
Summary
Dynamic professional with over 10 years of team leadership experience in retail and home services, skilled in training and developing staff across multiple locations. Committed to delivering exceptional customer service and fostering effective communication within teams. Proven ability to execute daily operational functions with a strong emphasis on time management and efficiency. Holds a certification in medical coding and billing, enhancing versatility and expertise in diverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Speedway LLC
Frankfort, IL
04.2019 - Current
- Customer service: Communication abilities with an emphasis on resolving issues.
- Order Processing: Make orders for store twice weekly with minimal waste.
- Teamwork: Led award-winning team for the most sales in the district.
Team Leader
The Maids
New Lenox
01.2014 - 04.2019
- Team Management: Led team of four maids.
- Delegation of Duties: Assigned daily tasks and ensured their timely completion.
- Management: Collected payment from customers, ensured customer was satisfied, and was responsible for the keys to houses and locking up.
Education
Medical Coding
Devry University
Naperville, IL07.2025
Skills
- Team leadership
- Skilled at prioritizing tasks simultaneously
- Strong verbal and non-verbal communication
- Detail-oriented organization
- Critical Thinking and Problem Solving
- Flexibility
- Conflict Resolution
- HIPAA compliance
- Revenue cycle management
- Medical terminology proficiency
- Insurance coding (ICD-9 and CPT)
Certification
Certified Coding Associate
Timeline
Assistant Manager
Speedway LLC
04.2019 - Current
Team Leader
The Maids
01.2014 - 04.2019
Medical Coding
Devry University