Scaled product portfolio from 18 → 22 products and revenue from $20M → $35M through acquisition and organic growth.
Developed and operationalized a rapid-delivery framework to accelerate AI-driven product development, establishing forward-deployed engineering and cross-functional delivery pod models that improved responsiveness to customer needs while maintaining strategic product alignment.
Defined and executed the company’s enterprise AI adoption strategy, aligning investments across workforce productivity, agentic software development, and customer-facing AI capabilities to drive operational efficiency and product innovation.
Led organization-wide AI transformation initiatives, identifying and prioritizing opportunities to scale individual productivity through AI-assisted workflows and engineering effectiveness through AI-enabled development practices and coding agents.
Established a portfolio-wide AI insights strategy for data products, creating a unified vision for actionable analytics and intelligent recommendations that enhanced customer decision-making across multiple product suites.
Leveraged a shared-services product model to deliver consistent AI capabilities across a multi-product portfolio, reducing duplicated development efforts, accelerating time-to-market, and creating a cohesive customer experience.
Partnered with executive leadership to define AI governance, adoption metrics, and strategic roadmaps, ensuring AI investments aligned with business objectives, customer outcomes, and long-term portfolio.
Implemented maintenance model improvements that reduced legacy product support volume by 60%..
Created forward-looking 2026 product strategy targeting 115% NRR and $10M revenue growth.
Product Operations/Shared Services
Level Data
Remote
10.2024 - 01.2025
Defined and executed global brand identity (UX, styling, accessibility) across 18 acquired products.
Developed enterprise product management playbook, resulting in a 90% reduction in support tickets during new product launches.
Facilitated organizational product strategy sessions aligning KPIs (including NRR at 101%) to company performance metrics (Rule of 40).
Product Manager/Product Owner
Level Data
Remote
07.2023 - 10.2024
Led architectural modernization to modularize offerings across a unified platform.
Improved workflow efficiencies resulting in 60% reduction in Time-to-Value (TTV).
Implemented advanced user provisioning capabilities leading to 85% churn reduction.
Principal Product Manager/UX Research
Menlo Innovations
Ann Arbor, MI
08.2018 - 07.2023
Managed and scaled a 12-person Product & UX team supporting enterprise and bespoke solutions.
Expanded product portfolio revenue from $6M → $24M, closely aligned to market needs and strategy.
Achieved 90% OKR success rate through data-driven prioritization and KPI alignment.
Delivered internal satisfaction rating of 4.9 (G12), reflecting strong execution and team engagement.
Built formalized frameworks for product strategy, scaling processes across teams.
Senior Product Manager/UX Design
Menlo Innovations
Ann Arbor, MI
04.2012 - 08.2018
Managed development of high-complexity, high-value solutions ($60K–$5M budgets) reaching full delivery targets.
Implemented agile practices and operational improvements, driving 30% reduction in cycle time.
Achieved 100% accessibility compliance across product launches.
Led research-driven solution design, partnering with engineering and stakeholders.
Product Owner/UX Design
Menlo Innovations
Ann Arbor, MI
04.2007 - 04.2012
Led foundational UX initiatives, including workflow mapping and journey design.
Achieved 60% reduction in Time-to-Value (TTV) by optimizing discovery-to-delivery process.
Designed field-driven behavioral experiences improving product stickiness by >30%.
Translated research insights into prototypes and user stories supporting agile adoption.
Education
Bachelor of Science - English Language and Literature
Eastern Michigan University
Ypsilanti, MI
12.2002
Michigan State Provisional Certificate, Secondary -