Michelle Poulson
Portland
Summary
Dynamic and results-oriented professional with a proven track record at CDK Global, excelling in roles that demand exceptional organization skills and a professional demeanor. Experienced with Microsoft Excel and fostered teamwork, significantly enhancing project efficiency and customer satisfaction. Known for prioritizing effectively under tight deadlines and contributing to positive work environments through proactive teamwork.
Overview
25
25
years of professional experience
Work History
Receptionist
CDK Global
04.2020 - Current
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Created and maintained company phone directory with current extensions and staff information.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Trained and mentored new PBX operations employees.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Client Relations Assistant II
Adp- Automated Data Processing / CDK Global
07.2000 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Acted as backup for Switchboard team.
- Volunteered to help with special projects of varying degrees of complexity. Including the Pit Crew, Holidays, and Philanthropic events.
Education
Reynolds High School
Troutdale, OR05-1991
Skills
- Organization skills
- Time management
- Administrative support
- Microsoft Excel, Word & Powerpoint
- Professional demeanor
- Prioritization
- Adaptive team player
- Courteous demeanor
- Teamwork and collaboration
- Problem-solving skills
Timeline
Receptionist
CDK Global
04.2020 - Current
Client Relations Assistant II
Adp- Automated Data Processing / CDK Global
07.2000 - Current
Reynolds High School
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