Matthew Hinkson
Brooklyn,NY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Target
Brooklyn, New York
07.2023 - 08.2024
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Retail Sales Associate
Burlington Coat Factory Department Store
Brooklyn, NY
08.2022 - 02.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Organized store by returning merchandise to proper areas and restocked displays.
Customer Service Associate
Nick's Professional Touch Car Detailing Service
Uniondale, New York
01.2019 - 08.2022
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Suggested product solutions based on individual customer needs.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Performed additional duties as assigned by management team.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Updated databases with new and modified customer data.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
Brooklyn Instituite For Liberal Arts
Brooklyn06-2023
Skills
- Product Sales
- Retail loss prevention
- Payment Processing
- Upselling
- Business Development
- Inventory Control
Timeline
Sales Associate
Target
07.2023 - 08.2024
Retail Sales Associate
Burlington Coat Factory Department Store
08.2022 - 02.2023
Customer Service Associate
Nick's Professional Touch Car Detailing Service
01.2019 - 08.2022
High School Diploma -
Brooklyn Instituite For Liberal Arts
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