Michelle Prior
Strafford,MO
Summary
Dedicated receptionist with strong organizational and time management skills. Experienced in enhancing patient experiences and streamlining front desk operations.
Customer service experience.
Conflict Resolution
Training of new employees
Overview
21
21
years of professional experience
Work History
Receptionist
Woman to Woman Gynecology
Ozark, MO
01.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Greeted patients and ensured a welcoming environment during visits.
- Handled incoming calls, addressing inquiries with professionalism.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between medical staff and patients effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Patient Service Representative
St. Louis Children's Hospital
St Louis, MO
01.2016 - 03.2020
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Coordinated appointment scheduling and maintained accurate patient records for seamless operations.
- Managed insurance verification processes to ensure coverage and minimize billing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on hospital protocols and patient management systems to improve team performance.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative
Mercy Hospital Springfield
Springfield, MO
08.2013 - 12.2015
- Implemented process improvements that enhanced patient satisfaction scores across multiple departments.
- Developed training materials for onboarding new representatives, streamlining the learning curve.
- Collaborated with clinical teams to ensure accurate communication of patient information and needs.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
Date Entry Clerk
Greene County Courthouse
Springfield, MO
09.2004 - 12.2009
- Processed and entered large volumes of data with high accuracy and attention to detail.
- Maintained organized electronic filing systems for easy retrieval of court documents.
- Assisted in the implementation of new data entry software, enhancing workflow efficiency.
- Reviewed and verified data entries to ensure compliance with legal standards and regulations.
Education
High School Diploma -
Willard High School
Willard, MO05-1989
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Data inputting
- Clerical support
Timeline
Receptionist
Woman to Woman Gynecology
01.2025 - Current
Patient Service Representative
St. Louis Children's Hospital
01.2016 - 03.2020
Patient Service Representative
Mercy Hospital Springfield
08.2013 - 12.2015
Date Entry Clerk
Greene County Courthouse
09.2004 - 12.2009
High School Diploma -
Willard High School