Michelle Rabideau
Constable,NY
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and customer service. Proven track record of enhancing workflow efficiency and improving patient satisfaction. Skilled in HIPAA compliance and insurance billing, with a strong attention to detail and problem-solving abilities that ensure optimal patient care outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Alice Hyde Medical Center
12.2021 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels of pharmaceuticals, ensuring availability of essential medications.
- Learned to operate pharmacy management software for prescription processing and record-keeping.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Followed safety protocols to ensure compliance with regulatory standards in pharmacy operations.
- Organized work area to promote cleanliness and facilitate efficient medication retrieval processes.
Senior Certified Pharmacy Technician
Walgreens
10.2008 - 01.2022
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Mentored junior technicians, fostering skills in medication dispensing and customer service excellence.
- Implemented workflow improvements, enhancing efficiency in prescription processing and inventory management.
- Collaborated with healthcare providers to resolve prescription issues, ensuring optimal patient care outcomes.
- Conducted regular audits of pharmacy inventory, preventing discrepancies and ensuring product availability.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
- Counted, measured, and compounded medications following standard procedures.
- Prepared bottle labels.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
No Degree - Accounting
North Country Community College
Malone, NY06-2010
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Certified pharmacy technician (CPHT)
- Insurance billing
- HIPAA regulations
- Filling prescriptions
- Medication dispensing
- Drug storage procedures
- Sterile technique
- Multitasking and organization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Alice Hyde Medical Center
12.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2008 - 01.2022
No Degree - Accounting
North Country Community College
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