Michelle Radcliffe

• Processed loan applications, ensuring compliance with regulatory guidelines and internal policies.
• Reviewed and verified borrower documentation for accuracy and completeness.
• Communicated with clients to gather required information and resolve inquiries efficiently.
• Collaborated with underwriting team to expedite loan approval processes.
• Set up and completed loan submission packages.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
• Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
• Developed and maintained relationships with customers and loan officers to establish smooth loan process.

• Reviewed and validated details of loan applications and documentation. Pulled Credit reports and set up for guideline requirements for FHA, VA, USDA and Conventional Purchase and Refinance Loans with average of 30+ closed loans month.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations on their Mortgage Loan Applications.
• Filed completed loan applications with processing and investors systems for Loan Officer's to Lock Loans.
• Set up, stored and updated customer files
• Great communication with Clients, Realtor Partners and Title Agents
• Collection of Condition Documentation to resubmit for Clear to Close
• Meet with Clients in person and answer any/all questions or concerns
• Help with Training of New Loan Officers and Loan Assistants on procedures and Investor Operating Systems

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• Reviewed and validated details of loan applications and documentation. Pulled Credit reports and set up for guideline requirements for FHA, VA, USDA and Conventional Purchase and Refinance Loans. Managed average of 20+ loans a month.
• Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
• Set up and completed loan submission packages.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues and gather underwriter condition requests.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Set up, stored and updated customer files and paperwork.
• Strong knowledge of mortgage lending processes and practices
• Responsible for delivery of exceptional service levels during processing of mortgage loans to clients, third party vendors and Loan Officers.

• Meet and Greet with all Clients and Real Estate Agents with exceptional customer service
• Auditing files for state compliance
• Answer, Screen and forward all incoming phone calls
• Update and maintain Spreadsheets of all listings and home sells
• Responsible for calculating and cutting all commission checks for 22 agents and broker
• Responsible for Real Estate business and Husband owns Home Builder Construction company as well. Responsible for working with outside sub contractors, billing and bank construction draw loans for several new construction projects simultaneously Maintains accurate books with experience with quick books. All Accounts Receivable and Payable.
• Office supply ordering, Business Cards, flyers and marketing material
• Provide key administrative support to 22 coworkers
• Data Entry of listings and photos of new listings into MLS system

• Strong Attention to Detail and can multi task
• Identified and resolved payment issues between patients and providers. Balance and reconcile accounts. Processing and posting of Patient payments
• Posting insurance payments to correct patient accounts
• Strong knowledge of insurance eob's and billing patient monthly statements
• Set up and maintaining patient payment plans
• Back up for charge entry of patient charges for 9 physician office
• Preparing and maintaining accounts for outside collection agency
• Training of staff members regarding billing, insurance & Patient questions
• Refiling of denied medical claims and identifying common denial issues like new modifier needed to resolve continued issues.

• Reviewed and validated details of loan applications and documentation. Pulled Credit reports and set up for guideline requirements for FHA, VA, USDA and Conventional Purchase and Refinance Loans.
• Processing and managing pipeline of 30+ active loans; Responsible for collection of necessary documentation required throughout loan process wither from client's or third party companies like Title or Insurance companies.
• Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
• Set up and completed loan submission packages
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues and gather underwriter conditions requests
• Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
• Set up, Stored and updated customer files and paperwork
• Strong knowledge of mortgage lending processes and practices
• Responsible for delivery of exceptional service levels during processing of mortgage loans to clients, third party vendors and Loan Officers.