Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Ramirez

Clayton,NC

Summary

Passionate and driven Visual Merchandiser with strong background in merchandising, making adjustments after sell-through, and replenishment to drive business. Drove store to new historical high sales volume by using merchant mindset. Looking to use management, merchandising, and leadership experience to tackle new challenges and opportunities.

Overview

5
5
years of professional experience

Work History

Merchandise Team Leader (full-time)

American Eagle Outfitters, Inc
07.2022 - Current
  • Assistant Store Manager in top volume store in district.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Perfected floorset execution process.
  • Upheld shipment units per hour productivity requirements.
  • Ensured stockroom was set and kept to AEO brand standards.


Selling Team Leader (full-time)

American Eagle Outfitters, Inc
10.2021 - 07.2022
  • Assistant Store Manager of the highest volume and highest earning store in the district.
  • Trained and coached to loyalty performance goals.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Sales Lead (part-time)

Aerie By American Eagle
10.2019 - 10.2021
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created training opportunities for associates for them to learn how to size for bras.


Lead Cashier

American Eagle Outfitters, Inc
12.2018 - 10.2019
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.

Sales Associate (part-time)

American Eagle Outfitters, Inc
06.2018 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Clayton High School
Clayton, NC
06.2018

Skills

  • Merchandising Strategies
  • Merchandise Standards
  • Floorset Execution
  • Business Operations Coordination
  • Inventory Control Procedures
  • Training and coaching
  • Selling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Merchandise Team Leader (full-time)

American Eagle Outfitters, Inc
07.2022 - Current

Selling Team Leader (full-time)

American Eagle Outfitters, Inc
10.2021 - 07.2022

Sales Lead (part-time)

Aerie By American Eagle
10.2019 - 10.2021

Lead Cashier

American Eagle Outfitters, Inc
12.2018 - 10.2019

Sales Associate (part-time)

American Eagle Outfitters, Inc
06.2018 - 12.2018

High School Diploma -

Clayton High School

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Michelle Ramirez