Michelle Ramondi
Naperville,IL
Summary
Exceptional Operations Manager offering high-level experience focused on successful team building, operational improvements, and upholding organizational standards . Well organized, attentive to detail and vigilant in meeting company matrix to service clients and build high performing teams.
Overview
29
29
years of professional experience
Work History
Operations Manager
Wilson McShane Corporation
Downers Grove, IL
09.2016 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved ineffective practices and procedures.
- Worked in matrix management environment with oversight of departmental managers, human resources, compliance, and operations,
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited and hired personnel, working to establish key internal functions and outline scope of positions for organization.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Operations Manager
Associated Third Party Administrators
Oak Brook, IL
01.1994 - 09.2016
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Worked in matrix management environment with oversight of division level managers, operations, human resources, safety and compliance.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Helped improve operations by showing clear connection between current policies and business results.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Prepared training programs to improve compliance at all levels.
Education
Bachelor of Arts - Management
Columbia College Chicago
Chicago, ILSkills
- Planning and Implementation
- Logistics Oversight
- Policy Development and Enforcement
- Business Leadership
- Operation Monitoring
- Focus and Follow-Through
- Administrative Management
- Onboarding and Orientation
- Staff Management
- Performance Monitoring and Evaluation
- Team Leadership
Timeline
Operations Manager
Wilson McShane Corporation
09.2016 - Current
Operations Manager
Associated Third Party Administrators
01.1994 - 09.2016
Bachelor of Arts - Management
Columbia College Chicago
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