MICHELLE RAYGOZA
Los Angeles,CA
Summary
Proactive team player thriving in dynamic environments, fostering a positive atmosphere that encourages collaboration and innovation.
Passionate about contributing to rebranding initiatives and enhancing company vision, with a strong desire to grow alongside the organization. Eager to explore new strategies for continuous improvement and drive success.
Overview
12
12
years of professional experience
Work History
Barista Manager/ Social Media
Syndicate
Los Angeles, USA
01.2020 - 01.2025
- Lead Barista
- Cashier
- Work Planning and Prioritization
- Coffee expertise
- Contributed to recipe creation.
- Resolved conflicts to ensure smooth daily store operations.
- Excelled in high-pressure situations.
- In charge of Instagram and taking product photos and posters for store.
- Managed social media campaigns, and organizing monthly pop up events at our store.
- Executed full rebranding and redesign of store.
- Coordinated daily social media engagement and communicated with customers.
- Developed fresh store merchandise designs monthly, consistently resulting in full sales.
Barista
Tierra Mia Coffee
Los Angeles, USA
01.2018 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to cafe.
Packer/Delivery Driver
Charming Jewlers
Dtla, USA
01.2016 - 01.2019
- Preparing finished products for packing and shipment.
- Stocked inventory on sales floor and in stock room every day.
- Marking and labeling containers and products in an orderly fast pace fashion.
- Handled returns and exchanges along with emailing customers.
- Maintained the shop clean and organized.
- Head social media and photographer, kept our shops online persona fresh daily.
Cater/kitchen lead/Party Planner
Graces Catering
Covina, USA
01.2013 - 01.2016
- Planned and decorated events for multiple clients on the same day.
- Set up food and dessert bars, kept them stocked throughout event.
- Served food and beverages to guests while remaining conscious of dietary restrictions.
- Handled cake cutting and the serving of wine.
- Loaded/unloaded and drove catering van when required.
- Set up and broke down displays, kept a list and counted our supply during clean up.
Education
Set Design/Cinematography -
Los Angeles Film School
HS Diploma - General education
Covina High School
Covina, CASkills
- Customer service
- Cleanliness and organization
- Marketing and promotions
- Attention to detail
- Team building and leadership
- Work planning in prioritization
- Coffee expertise
Bilingual
- English
- Spanish
Timeline
Barista Manager/ Social Media
Syndicate
01.2020 - 01.2025
Barista
Tierra Mia Coffee
01.2018 - 01.2021
Packer/Delivery Driver
Charming Jewlers
01.2016 - 01.2019
Cater/kitchen lead/Party Planner
Graces Catering
01.2013 - 01.2016
Set Design/Cinematography -
Los Angeles Film School
HS Diploma - General education
Covina High School