Michelle Recchia
San Clemente,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Amazon Flex
Costa Mesa, CA
09.2023 - Current
- Successfully managed multiple responsibilities under tight deadlines, demonstrating flexibility and adaptability in a fast-paced environment.
- Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
- Adapted quickly to changes in project scope or direction, maintaining flexibility while still delivering high-quality results.
Independent Contractor
Instacart
Costa Mesa, CA
05.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Independent Contractor
DoorDash
Costa Mesa, CA
07.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Service Representative
U-Store Self Storage LLC
Lake Forest
07.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor Degree - Major: Biological Anthropology Minor American Stud
California State University, Fullerton
Fullerton, CA06.2020
Associate Degree - Anthropology
Saddleback College
Mission Viejo, CA06.2015
High School Degree -
Mission Viejo High School
Mission Viejo, CA06.2002
Skills
- Customer Support
- Proficient in Software
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Decision-Making
- Excellent Communication
- Task Prioritization
- Relationship Building
- Interpersonal Communication
- Reliability
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
Timeline
Independent Contractor
Amazon Flex
09.2023 - Current
Independent Contractor
Instacart
05.2020 - Current
Independent Contractor
DoorDash
07.2019 - Current
Customer Service Representative
U-Store Self Storage LLC
07.2007 - Current
Bachelor Degree - Major: Biological Anthropology Minor American Stud
California State University, Fullerton
Associate Degree - Anthropology
Saddleback College
High School Degree -
Mission Viejo High School