Michelle Reed
Houston,TX
Overview
11
11
years of professional experience
Work History
Lead Dispatcher
Pack And Ride
Houston , TX
06.2019 - 01.2022
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
Customer Service Representative
Link Staffing
Houston, TX
04.2017 - 06.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Call Representative
Sutherland Global Service
Houston , TX
01.2012 - 04.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Generated new and repeat sales by offering timely product, service and technical information.
- Processed customer order, quote and return transactions and offered additional products and services.
Securtiy
US Security & Associates
Houston, TX
11.2010 - 12.2011
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Detailed security-related incidents into reports for dissemination to upper management.
- Reported irregularities such as fire and safety hazards to maintenance.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06.2010
Skills
- Traffic Monitoring
- Calendar and Scheduling Software
- Customer Request Management
- Work Personnel Advisement
Timeline
Lead Dispatcher
Pack And Ride
06.2019 - 01.2022
Customer Service Representative
Link Staffing
04.2017 - 06.2019
Call Representative
Sutherland Global Service
01.2012 - 04.2017
Securtiy
US Security & Associates
11.2010 - 12.2011
High School Diploma -
North Shore Senior High School
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