Michelle Reed
Millville,NJ
Summary
Loyal and diligent Training Store Manager prepared to take next step with new position as District Manager. Highly-motivated with desire to take on new challenges. Offering 29+ years of comprehensive experience in providing leadership, training and development to hundreds of associates. Prior recognitions as Sales Associate of the year, General Manager of the year and numerous NPS achievements. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Training Store Manager, Licensed
National Vision Inc
Millville, NJ
12.1994 - Current
- Identified gaps in existing training non-completions in District 201, and addressed a strategy with fellow Store Managers to complete them and be 100% in 2024.
- Coached, developed and motivated New Store Opening associates to achieve revenue goals.
- Cultivated strong professional relationships with our Doctors to drive long-term business development.
- Resolved customer complaints regarding sales and service. ( 2023 NPS+ 60% for #5722 and 65% for District 201)
- Assisted in training, supervising and coaching New Store employees on Company culture, sales policy and procedures, optimizing performance, and maintaining high customer service.
- Mentored and directed employees by conducting one-on-one meetings with sales associates.
- Ensured compliance with policy and procedures related to sales activities.
- Identified areas needing improvement in order to maximize sales and efficiency.
- Resolved customer complaints in a timely manner.
- Supported sales associates to drive growth and development to maximize sales.
- Maintain higher profit margins by effectively managing expenses, budget and overhead.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Monitored, directed and supported Store Managers and VA technicians to increase Certified Technicians in District 201 to be highest in our region in 2023.
- Conducted (NSO) training sessions for new employees at at least 5 locations in District 201.
- Provided coaching for fellow licenses and store associates within the District..
- Cultivated positive working environment in my store and other sister stores.
- Assisted in conducting store audits to ensure compliance with company regulations and key functions.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs to help associates excel in their position whether it be sales or receptionist.
- Maintained effective merchandising and proper marketing .
- Oversee store operations to ensure compliance and efficiency.
- Provided leadership and direction to store managers through coaching sessions.
- Assisted in overseeing and managing my own store and other stores in areas deemed needed by my District Manager, whether that be sales, customer service, product knowledge, fellow relations etc.
Education
Ophthalmic Science
Camden County College
Blackwood, NJ09-1997
Skills
- Drive a $28-32 million store
- Customer Service
- Inventory Management
- Exceptional Multi-tasker
- Teamwork and Collaboration
- Administrative Functions
- Time management
- Adaptability and Flexibility
- Reliability
- Excellent Communication
- Team building
- Task Prioritization
- Professionalism
- Organizational Skills
- Problem-solving abilities
- Relationship Building
- Goal Setting
- Self Motivation
- Analytical Thinking
- Workflow Optimization
- Operations Management
- Maximizing Profitability
- Recruiting And Interviewing
- Staff Management
- Expense Reporting
- Profit And Loss Management
- Business Reporting
- Schedule Management
- Employee Motivation And Discipline
- Driving Sales with KPI goals
- Team Mentoring,training and developing
- Promotion Development
- Focused Customer Relations
- Policy And Procedure Adherence
- Task Delegation
- Strong Interpersonal Skills
- Sales Growth
Certification
- State of New Jersey Licensed Dispenser
Accomplishments
- Sales Associate of the Year
- General Manager of the year
- Several NPS recognitions
- $3 million in sales
- TSM promotion
Timeline
Training Store Manager, Licensed
National Vision Inc
12.1994 - Current
Ophthalmic Science
Camden County College
- State of New Jersey Licensed Dispenser
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