Michelle Reyes
Murfreesboro,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Quanta Computer
09.2022 - Current
- Pick parts/products for shipments ensuring accuracy of identification and quantity.
- Maintain accurate files of packing and shipping activity using excel.
- Ensure products in each delivery match the invoice and packing list.
- Executed SAP transactions to ensure accurate inventory management.
Workers’ Compensation & Occupational Accident Claims Adjuster
Johnston & Associates, Inc.
10.2021 - 09.2022
- Assessed claims forms and related records to ensure accurate claim decisions in accordance with state regulations and to develop plan of action.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following injury.
- Administered temporary disability payments and monitored ongoing claims to ensure continuation of benefits.
- Held quarterly meetings with clients to update them on open claims and discuss claim management strategies.
Claims Adjuster
Brentwood Services Administrators, Inc.
07.2019 - 09.2021
- Evaluated coverage accurately by interpreting insurance policies and applying them to specific claim scenarios.
- Reviewed police reports, medical treatment records, and first report of incident to determine extent of injury.
- Identified potential fraud indicators early in the investigation process, protecting from potential losses due to fraudulent activity.
Litigation Assistant
Zwicker & Associates, P.C.
04.2019 - 07.2019
- Maintained litigation database and document organization for open and closed cases.
- Provided clients with important updates over the phone and systematically logged call information in the database.
- Digitized and organized legal documents in the database for efficient record-keeping.
Claims Assistant
Brentwood Services Administrators, Inc.
07.2017 - 04.2019
- Assisted adjusters, gathering information for accurate evaluations of loss events and injury details.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Mortgage Loan Originator Pre-Licensing Course
The CE Shop
10.2024
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Glencliff High School
Nashville, TN05.2016
Skills
- Data Entry
- Call Center
- Customer Service
- Claims Investigation & Resolution
- Analytical Skills
- Payment processing
- Spanish Translation
Certification
- Licensed Workers Compensation Adjuster
- West Virginia #2018289301/14/2022 -07/31/2024
- Louisiana #97552301/13/2022 -07/31/2023
Timeline
Warehouse Associate
Quanta Computer
09.2022 - Current
Workers’ Compensation & Occupational Accident Claims Adjuster
Johnston & Associates, Inc.
10.2021 - 09.2022
Claims Adjuster
Brentwood Services Administrators, Inc.
07.2019 - 09.2021
Litigation Assistant
Zwicker & Associates, P.C.
04.2019 - 07.2019
Claims Assistant
Brentwood Services Administrators, Inc.
07.2017 - 04.2019
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Glencliff High School
- Licensed Workers Compensation Adjuster
- West Virginia #2018289301/14/2022 -07/31/2024
- Louisiana #97552301/13/2022 -07/31/2023
Mortgage Loan Originator Pre-Licensing Course
The CE Shop
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