Experienced Emergency Dispatcher with over 20 years in public safety communication, specializing in high-stakes emergency response, interagency coordination, and NCIC operations. Recognized for calm under pressure, precision in dispatch execution, and dedication to public service excellence.
Hi, I’m
Michelle Rhodes
Conyers
Summary
Overview
36
years of professional experience
Work History
City of Covington
Emergency Dispatcher
02.2024 - Current
Job overview
- Successfully dispatched police, fire, and EMS units during multiple high-risk emergencies with zero procedural errors.
- Honored with the Rookie of the Year Award (2024) for outstanding performance and commitment to excellence.
- Recognized for uplifting and motivating team members by providing compassionate support and boosting morale during high-stress situations.
City of Chicago - Office of Emergency Management & Communications (OEMC)
Police Investigations Researcher
04.2016 - 04.2024
Job overview
- Provided critical research that directly supported over 500 criminal investigations, expediting case resolutions.
- Authored subpoena responses and legal documentation cited in multiple court proceedings.
- Served as expert witness in city and state court cases, ensuring legal validation of 911 call records and procedures.
- Trained 10+ incoming employees, contributing to improved unit readiness and compliance with city protocol.
City of Chicago - Office of Emergency Management & Communications (OEMC)
Police Communications Operator II
10.2009 - 04.2016
Job overview
- Dispatched emergency units during large-scale citywide incidents with zero communication breakdowns.
- Entered over 20,000 accurate NCIC database entries, supporting public safety efforts and warrant validations.
- Received quarterly recognition for exceptional call accuracy and response prioritization.
City of Chicago - Office of Emergency Management & Communications (OEMC)
Police Watch Secretary (1st Watch Detail)
01.2007 - 10.2009
Job overview
- Reduced payroll discrepancies by 25% through improved time tracking and personnel record audits.
- Developed scheduling templates that streamlined daily operations for Watch Commanders.
- Maintained detailed event and shift logs used in compliance audits and after-action reviews.
City of Chicago - Office of Emergency Management & Communications (OEMC)
Police Communications Operator I
05.2006 - 10.2009
Job overview
- Fielded and assessed 911 calls, contributing to a 98% on-time emergency response rate.
- Identified and flagged multiple critical incidents during intake, resulting in faster dispatches and increased responder safety.
Accenture
Compensatory Tax Analyst
04.2001 - 05.2006
Job overview
- Ensured 100% compliance with complex multi-state payroll tax filings, avoiding financial penalties.
- Spearheaded audit documentation efforts, reducing response time to tax notices by 30%.
- Trusted by senior tax executives for accuracy in expense reporting and issue resolution.
Palmer House Hilton
Accounts Receivable Specialist / Payroll Clerk
04.1995 - 04.2001
Job overview
- Processed over $1M in invoices annually with 99.9% accuracy and zero compliance violations.
- Improved payroll accuracy by revising manual tracking systems used for 250+ employees.
Beverly Bank
Bank Teller / A/P Clerk / Switchboard Receptionist
08.1989 - 04.1995
Job overview
- Balanced high-volume cash drawers with zero discrepancies across 5 consecutive years.
- Routinely exceeded sales goals by cross-selling financial products to new and returning clients.
- Managed multi-line switchboard, reducing caller wait time by 40% through efficient call routing.
Education
Daley CollegeChicago, IL
Accounting Coursework
06.2005
University Overview
Olive Harvey CollegeChicago, IL
EMT-B Certification from Valedictorian
University Overview
Skills
- 911 Call Handling
- CAD Systems
- Multi-Agency Radio Dispatch
- NCIC Operations
- Warrant Checks
- Pursuit Logs
- EMT-B
- CPR
- First Aid
- Crisis Management
- Confidentiality
- Detail-Oriented
- Self-Motivated
Timeline
Emergency Dispatcher
City of Covington
02.2024 - Current
Police Investigations Researcher
City of Chicago - Office of Emergency Management & Communications (OEMC)
04.2016 - 04.2024
Police Communications Operator II
City of Chicago - Office of Emergency Management & Communications (OEMC)
10.2009 - 04.2016
Police Watch Secretary (1st Watch Detail)
City of Chicago - Office of Emergency Management & Communications (OEMC)
01.2007 - 10.2009
Police Communications Operator I
City of Chicago - Office of Emergency Management & Communications (OEMC)
05.2006 - 10.2009
Compensatory Tax Analyst
Accenture
04.2001 - 05.2006
Accounts Receivable Specialist / Payroll Clerk
Palmer House Hilton
04.1995 - 04.2001
Bank Teller / A/P Clerk / Switchboard Receptionist
Beverly Bank
08.1989 - 04.1995
Olive Harvey College
EMT-B Certification from Valedictorian
Daley College
Accounting Coursework
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