Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michelle Rhodes

Michelle Rhodes

Conyers,USA

Summary

Experienced Emergency Dispatcher and Public Safety Professional with over 20 years of service. Recognized for exceptional communication, legal documentation expertise, and ability to thrive under pressure. Proficient in court support functions, financial reconciliation, and administrative operations within both municipal and high-volume environments. Certified Peer Support Specialist in Georgia, committed to providing compassionate service in high-stress settings.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

City of Covington
02.2024 - Current
  • Dispatched police, fire, and EMS units during emergencies with precision and no procedural errors.
  • Awarded Rookie of the Year (2024) for outstanding service.
  • Provided emotional support and coordination during high-stress situations.

Police Investigations Researcher

City of Chicago – OEMC
04.2016 - 04.2024
  • Prepared subpoena responses and testified as expert witness in court cases.
  • Supported over 500 investigations with detailed research and call record validation.
  • Trained 10+ new employees on legal documentation procedures.

Police Communications Operator II

City of Chicago – OEMC
10.2009 - 04.2016
  • Dispatched emergency units during citywide events with zero communication breakdowns.
  • Entered over 20,000 accurate NCIC entries to support warrants and investigations.

Police Watch Secretary (1st Watch)

City of Chicago – OEMC
01.2007 - 10.2009
  • Reduced payroll discrepancies by 25% through detailed personnel audits.
  • Managed daily scheduling and event logs for Watch Commanders.

Police Communications Operator I

City of Chicago – OEMC
05.2006 - 10.2009
  • Fielded emergency calls and flagged high-priority incidents for dispatch.
  • Contributed to a 98% on-time response rate.

Compensatory Tax Analyst

Accenture
04.2001 - 05.2006
  • Ensured compliance with multi-state tax filings and managed audit responses.
  • Trusted for expense accuracy and financial record keeping.

A/R Specialist / Payroll Clerk

Palmer House Hilton
04.1995 - 04.2001
  • Processed over $1M in invoices annually with 99.9% accuracy.
  • Streamlined payroll tracking systems for 250+ employees.

Bank Teller / A/P Clerk / Receptionist

Beverly Bank
08.1989 - 04.1995
  • Maintained perfect cash drawer balance for five consecutive years.
  • Handled high-volume switchboard and financial services.

Education

Some College (No Degree) - Accounting Coursework

Daley College
Chicago, IL

EMT Certification

Olive Harvey College
Chicago, IL

Skills

  • 911 Call Handling
  • CAD Systems
  • NCIC Operations
  • Warrant Checks
  • Crisis Management
  • Multi-Agency Dispatch
  • Confidentiality
  • Record Keeping
  • Financial Transactions
  • Jury & Courtroom Support

Certification

  • Peer Support Specialist – Georgia (2025)
  • EMT-B Certified (Valedictorian)
  • CPR and First Aid Certified

Timeline

Emergency Dispatcher

City of Covington
02.2024 - Current

Police Investigations Researcher

City of Chicago – OEMC
04.2016 - 04.2024

Police Communications Operator II

City of Chicago – OEMC
10.2009 - 04.2016

Police Watch Secretary (1st Watch)

City of Chicago – OEMC
01.2007 - 10.2009

Police Communications Operator I

City of Chicago – OEMC
05.2006 - 10.2009

Compensatory Tax Analyst

Accenture
04.2001 - 05.2006

A/R Specialist / Payroll Clerk

Palmer House Hilton
04.1995 - 04.2001

Bank Teller / A/P Clerk / Receptionist

Beverly Bank
08.1989 - 04.1995

Some College (No Degree) - Accounting Coursework

Daley College

EMT Certification

Olive Harvey College

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