Michelle Rhubottom
Papillion,NE
Summary
Developed leadership and operational management skills in and in-store banking environment, looking to enhance business acumen. Proven ability to increase team performance, ensuring organizational success. Committed to leveraging strengths to drive results and support team growth through consistent coaching, development and continued engagement.
Overview
23
23
years of professional experience
Work History
Branch Manager
U.S. Bank
12.2017 - Current
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Improve customer satisfaction ratings by enhancing service, monitoring scorecard results and implementing behaviors to impact areas of opportunity.
- Evaluate employee performance regularly through coaching and quick connects to facilitate continuous development of skills and knowledge base within the team.
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Conduct daily huddles, inspect branch choreography and schedule staff accordingly to meet the day to day client needs.
Store Manager
David’s Bridal
03.2012 - 12.2017
- Achieved annual sales plan, excellent customer service scores, and managed expenses in payroll and inventory shrink.
- Created a dynamic team through recruiting and effectively managed turnover with ongoing training and coaching.
- Executed flawless floor plans and visual standards.
- Developed daily, weekly and monthly coaching along with year- end performance reviews.
- Delivered the five areas of leadership through expectations, education, accountability, discipline and rewards and recognition.
- Lead management team to execute their departments of responsibility and ensured brand standards were met.
Assistant Manager
David’s Bridal
12.2001 - 03.2012
- Supported Store Manager by supervising day-to-day operations to meet performance, quality and service expectations.
- Participated in candidate sourcing/recruiting followed by behavioral interviews to ensure “must have” attributes for superior job performance
- Actively managed and maintained store payroll and scheduling
- Performed effective coaching and counseling to all sales and customer service associates
- Maximized business results through floor management ensuring superior customer service
Education
Bachelor of Science Degree - Biology Major, Psychology Minor
Briar Cliff College
Sioux City, IA05.2000
Skills
- Coaching and developing
- Strong team-builder
- Customer centricity
- Excellent work ethic
- Engagement
- Conflict resolution
- Relationship building
- Business acumen
2024 Heart of the District - Lincoln Greater NE District
Peer elected as Heart of the District. Exemplifies leadership within their district by going above and beyond the day to day operations. Involved in the community they serve and leads with passion to serve others.
Timeline
Branch Manager
U.S. Bank
12.2017 - Current
Store Manager
David’s Bridal
03.2012 - 12.2017
Assistant Manager
David’s Bridal
12.2001 - 03.2012
Bachelor of Science Degree - Biology Major, Psychology Minor
Briar Cliff College
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