Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michelle Richardson

Waynesboro,VA

Summary

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

25
25
years of professional experience

Work History

Operations Manager

FedEx Express
09.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.

Operations Manager

FedEx Express
10.2015 - 09.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Courier/Swing Driver/CDL

FedEx Express
09.2007 - 10.2015
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Provided safe and efficient delivery of all packages and documents.
  • Seeks additional business from customers and attempts to gain new business.
  • Keeps customers informed and maintains excellent customer communications.


District Sales Manager

Interstate Brands Corporation Mill Brook Breads
06.1998 - 08.2007
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
  • Tracked weekly sales to develop detailed reports for senior leadership.
  • Resolved complex problems impacting sales management by implementing cost-effective strategies.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Education

High School Diploma -

Gar-Field High School
Woodbridge, VA
06.1989

Skills

  • Process Improvement
  • Product Management
  • Cultural Awareness
  • Staff Development
  • Cooperative-dedicated
  • Quality Assurance and Control
  • Productivity Improvement
  • Collaboration and teamwork
  • Reliable-trustworthy
  • Critical thinking
  • Responsible-accountable

Accomplishments

  • Promoted to Operations Manager after 8 years with the company.
  • Supervised team of 30 staff members.
  • Achieved the Five Star Award FY2023

(This recognizes team members who have enhanced service and profitability, and exemplifies the spirit of teamwork. This is the highest honor at FedEx.)

Timeline

Operations Manager

FedEx Express
09.2017 - Current

Operations Manager

FedEx Express
10.2015 - 09.2017

Courier/Swing Driver/CDL

FedEx Express
09.2007 - 10.2015

District Sales Manager

Interstate Brands Corporation Mill Brook Breads
06.1998 - 08.2007

High School Diploma -

Gar-Field High School

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Michelle Richardson