Michelle Richmond
Newburg,MO
Summary
Dynamic and detail-oriented professional with extensive experience at Phelps Health, excelling in patient coordination and office administration. Proven ability to enhance workflow efficiency and improve patient satisfaction through effective communication and organization. Skilled in managing electronic health records while maintaining strict confidentiality and delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
PreOp Secretary
Phelps Health
Rolla, MO
06.2016 - 09.2024
Call Center Representative
Phelps Health
Rolla, MO
06.2015 - 06.2016
Medical Office Secretary-Internal Medicine
Phelps Health
Rolla,Mo
06.2013 - 06.2015
- Managed patient scheduling and appointment coordination to optimize office flow.
- Responded to patient inquiries, providing information on services and procedures effectively.
- Collaborated with healthcare providers to ensure timely communication regarding patient care needs.
Patient Care Coordinator-Sleep Center
Phelps Health
Rolla, MO
05.2007 - 05.2013
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between healthcare providers and patients to enhance care delivery.
- Implemented electronic health record systems for accurate patient data management.
- Streamlined patient intake processes, reducing wait times and improving satisfaction rates.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Assistant to the Buyers in Materiel Management
Phelps Health
Rolla, MO
05.2005 - 05.2007
Unit Secretary Acute Rehab
Phelps Health
Rolla, MO
05.2003 - 05.2005
CNA
Phelps Health
Rolla, MO
05.2001 - 05.2003
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Supported mobility of patients through proper lifting techniques and equipment use.
Education
Sterling College
Sterling, KSHigh School Diploma -
Sterling High School
Sterling, KS05.1985
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
PreOp Secretary
Phelps Health
06.2016 - 09.2024
Call Center Representative
Phelps Health
06.2015 - 06.2016
Medical Office Secretary-Internal Medicine
Phelps Health
06.2013 - 06.2015
Patient Care Coordinator-Sleep Center
Phelps Health
05.2007 - 05.2013
Assistant to the Buyers in Materiel Management
Phelps Health
05.2005 - 05.2007
Unit Secretary Acute Rehab
Phelps Health
05.2003 - 05.2005
CNA
Phelps Health
05.2001 - 05.2003
Sterling College
High School Diploma -
Sterling High School