Michelle Rios
San Diego
Summary
Customer service and client relations professional with extensive experience in healthcare support, recruitment, and financial services. Recognized for exceptional interpersonal communication, empathy, and problem-solving skills. Proven ability to build rapport quickly, assist clients with care and professionalism, and deliver high-quality service across multiple industries including medical, research, and financial sectors.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Debt Advisors of America
2024 - 2025
- Generated $4.5M in total sales with an average deal size of $20K.
- Closed largest individual deal worth $250K.
- Achieved 125% of quota consistently.
- Ranked among the Top 10 Closers in under 4 months in the industry.
- Leveraged consultative selling to provide tailored debt relief solutions to clients.
Recruitment & Medical Reception Assistant
California Research Foundation
2020 - 2023
- Supported patient recruitment efforts for multiple COVID-19 clinical trials by engaging community members and guiding them through the enrollment process.
- Conducted intake interviews, answered participant questions, and ensured a comfortable and informed experience for all potential volunteers.
- Managed patient communications with professionalism and empathy, ensuring compliance with medical confidentiality standards.
- Collaborated with research nurses and administrative staff to maintain organized scheduling and documentation.
- Recognized for outstanding communication skills and ability to put patients at ease during sensitive discussions.
Event Sales
Phills BBQ
01.2010 - 01.2017
- Scheduled and managed off-site and on-site events, including weddings and high-end corporate functions.
- Coordinated logistics for food, drinks, delivery, and set up to ensure seamless execution.
- Specialized in up-selling event packages, increasing average client spend
- Hospitality/Event Catering Industry
Education
High School Diploma - undefined
Skills
- Patient & Client Communication
- Medical Reception & Scheduling
- Customer Relationship Management
- Recruitment & Outreach
- Conflict Resolution & Problem Solving
- Consultative & Solution-Based Support
- CRM & Database Management (Zenith CRM, Salesforce)
- Multitasking in Fast-Paced Environments
Certification
MB HT Sales Academy Certificate
California Notary Commission
Timeline
Event Sales
Phills BBQ
01.2010 - 01.2017
High School Diploma - undefined
Senior Account Executive
Debt Advisors of America
2024 - 2025
Recruitment & Medical Reception Assistant
California Research Foundation
2020 - 2023
AWARDS & RECOGNITION
Top 10 Closers, Debt Advisors of America (2025)