Michelle Rios
Summary
I have over 10 years of experience in customer service and operations. I'm skilled at staying organized, communicating with people, overcoming challenges, solving problems, and always open to learning new things. I'd describe myself as ambitious, creative, adaptable, and a team player.
Overview
11
11
years of professional experience
Work History
Government Renewals Account Representative
Carahsoft Technology Corporation
08.2023 - Current
- Assisting over 30+ state and local governments in renewing their software solutions with Workiva.
- Maintaining CRM records with accuracy to align with realtime business data.
- Collaborating with our order management team to ensure precise and prompt processing of orders.
- Collaborating with our vendor reps and clients to resolve inquiries.
- Preparing and delivering annual renewal quotations.
- Executing over 20-50 outbound calls a day to generate qualified leads and follow up with customers.
- Assisting with onboarding & new hire training.
Aviation's Boatswain-Mate Handler
US Navy - USS Abraham Lincoln CVN 72
03.2018 - 04.2023
- Managed redirection and coordination of over 100+ aircraft movements.
- Trained and mentored over 50+ junior sailors in daily tasks and checks of designated work areas.
- Provided firefighting support in emergency situations and training exercises.
- Assisted in the execution of daily military operations.
Assistant Warehouse Manager
Macy's
01.2018 - 04.2018
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated merchandise pricing to match new values and special promotional rates.
- Assisted team with printing labels, packaging boxes, and loading orders into outbound containers.
- Assisted team with picking and packing order items.
Department Manager
Macy's
10.2016 - 01.2018
- Led and supervised sales associates to maintain exceptional customer service.
- Conducted regular meetings to synchronize team on objectives and product insights.
Cashier Associate
ExxonMobil
09.2014 - 09.2017
- Provided customer service, handled cash transactions, and ensured store cleanliness.
- Processed safe deposits, stocked merchandise, and managed vendor deliveries.
Assistant Department Manager
Macy's
06.2016 - 10.2016
- Assisted the Department Manager in executing sales events and overseeing team performance.
- Assisted and conducted training sessions to elevate sales associates' customer service skills.
Retail Sales Associate
Macy's
02.2016 - 06.2016
- Provided tailored product recommendations to customers in Women's Department.
- Managed stock and inventory, ensuring product availability and store presentation.
- Executed order processing for both digital and physical store transactions.
Retail Sales Associate
Boscov's
04.2015 - 10.2015
- Worked in the Young Men's Department, assisting customers and managing stock.
- Processed online orders, reorganized displays, and maintained a clean, welcoming environment.
Education
High School Diploma -
Dover High School
Dover, DE, USA06.2014
Skills
- Adaptability
- Interpersonal Skills
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Leadership Skills
- Microsoft Applications
- CRM Record Management
Timeline
Government Renewals Account Representative
Carahsoft Technology Corporation
08.2023 - Current
Aviation's Boatswain-Mate Handler
US Navy - USS Abraham Lincoln CVN 72
03.2018 - 04.2023
Assistant Warehouse Manager
Macy's
01.2018 - 04.2018
Department Manager
Macy's
10.2016 - 01.2018
Assistant Department Manager
Macy's
06.2016 - 10.2016
Retail Sales Associate
Macy's
02.2016 - 06.2016
Retail Sales Associate
Boscov's
04.2015 - 10.2015
Cashier Associate
ExxonMobil
09.2014 - 09.2017
High School Diploma -
Dover High School