Michelle Ritchie
North Port,FL
Summary
Experienced retail professional with strong skills in customer service and cash handling. Demonstrated commitment to efficiency and quality service in a fast-paced environment. Collaborated with pharmacy staff to streamline processes and reduce wait times for patients.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Sarasota County Schools
Sarasota, Florida
02.2023 - Current
- Managed classroom environments to foster student engagement and learning.
- Provided clear instruction to implement the teacher's lesson plan
- Compile a report for the teacher that includes lesson plan progress and overall classroom behavior
Residential Cleaner
Lori Brown
Boca Grande, Florida
06.2014 - Current
- Cleaned designated areas including dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens to ensure hygienic living spaces
- Adhered to safety standards and procedures to create secure work environment while delivering exceptional customer service
Assistant Child Care Director
Charlotte County Family YMCA
North Port, FL
06.2013 - 02.2014
- Supported Child Care Director in daily operations, managing 4 staff and overseeing care for 40 children
- Created and implemented weekly lesson plans for the VPK classrooms that met Florida State Standards as well as the YMCA core values
Child Care Director
Charlotte County Family YMCA
Punta Gorda, Florida
11.2009 - 05.2013
- Monitored compliance with state regulations and safety standards to ensure safe childcare environments.
- Oversaw daily operations of childcare programs and coordinated staff scheduling to maintain program quality.
- Hire and train new staff, created periodic reports comparing budgeted costs to actual costs
Assistant Store Manager
Sandy's Savvy Chic Resale Boutique
Gainesville, FL
08.2003 - 03.2009
- Trained and supervised staff on customer service best practices.
- Managed cash register functions and processed customer transactions, ensuring accurate and timely service.
- Assisted in daily store operations receiving and inputting new merchandise
Pharmacy Clerk
Walgreens
Bradenton, FL
08.2001 - 12.2002
- Processed prescription orders efficiently and accurately for customers.
- Maintained patient records and prescription information using pharmacy software to support efficient operations.
- Processed cash transactions and payments at pharmacy counter, ensuring accurate and timely service.
Education
Bachelor of Arts - Economics
University of Florida
Gainesville, FL05-2008
Skills
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
- Cash handling accuracy
Timeline
Substitute Teacher
Sarasota County Schools
02.2023 - Current
Residential Cleaner
Lori Brown
06.2014 - Current
Assistant Child Care Director
Charlotte County Family YMCA
06.2013 - 02.2014
Child Care Director
Charlotte County Family YMCA
11.2009 - 05.2013
Assistant Store Manager
Sandy's Savvy Chic Resale Boutique
08.2003 - 03.2009
Pharmacy Clerk
Walgreens
08.2001 - 12.2002
Bachelor of Arts - Economics
University of Florida