Michelle Rivas

Dynamic customer service professional with extensive experience at San Antonio Eye Center, excelling in appointment scheduling and insurance processing. Bilingual in Spanish and English, I leverage strong communication and problem-solving skills to enhance client satisfaction and streamline service delivery, consistently achieving high levels of professionalism and efficiency. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.