MICHELLE RIVERA
San Antonio,TX
Summary
Dynamic professional with extensive experience at Jefferson Dental & Orthodontics, excelling in customer relations and office management. Proven ability to enhance scheduling efficiency and deliver exceptional service. Recognized for punctuality and strong time management skills, consistently achieving operational improvements and fostering positive client interactions.
Overview
29
29
years of professional experience
Work History
Receptionist
Jefferson Dental & Orthodontics
San Antonio, TX
12.2019 - 06.2021
- Scheduled and confirmed appointments and meetings.
- Give guests accurate and precise information.
- Make appointments and keep track of them on a calendar.
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
- Administrative work organization and supervision.
Drug and Alcohol Leader
US Army
El Paso, TX
01.2012 - 09.2016
- Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Postpartum Pregnancy Instructor
US Army
El Paso, TX
01.2012 - 10.2014
- Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over [Number] patients on a daily basis.
- Participating in continuing education programs and [Type] workshops helped me improve my training and nursing knowledge.
Sexual Assault Advocate
US Army
El Paso, TX
01.2012 - 09.2014
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
- Communicated with victims empathically in order to facilitate the collection of evidence and the application of treatments.
- Gathered process and outcome data and reported on implementation of evidence-based interventions across outpatient clinics.
- Used quick judgment to keep patients safe in chaotic environments.
- Maintained an open and neutral posture to expedite communication with victims.
- Met with nurses on the team to discuss ways to improve the service provided to each patient.
Battalion Operations Sergeant
US Army
El Paso, TX
09.2011 - 09.2014
- Managed and supported a team of [Number] officers, streamlining processes and increasing productivity.
- Worked with divisional commanders to ensure that all operations were consistent.
- Trained and mentored staff on proper procedures to maximize efficiency and protect public trust.
Equal Opportunity Leader
US Army
El Paso, TX
01.2011 - 09.2014
- Worked with a variety of agencies and organizations to improve workplace understanding and compliance.
- Carried out extensive research and investigations into issues concerning equal opportunity policies.
- Prepared and delivered presentations on the topic of equal opportunity.
- Had an excellent attendance record and was always on time for work.
- Investigated workplace civil rights complaints and claims, determined their validity, and assisted in the development of satisfactory resolutions.
Training Administrator
US Army
El Paso, TX
01.1992 - 09.2014
- Developed a comprehensive training manual for all employees.
- Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.
- Was in charge of training and development programs for managers and supervisors.
- Provided staff training during demonstrations, meetings, conferences, and workshops.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
Combat Medic (68W)
US Army
El Paso, TX
01.1992 - 09.2014
- Performed equipment and vehicle inspections to ensure smooth and safe operation.
- Restocked the ambulance with necessary equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimal inventory.
- Used pulse oximeters and electronic vital sign machines to assess patient vital signs and status in order to determine care needs.
- Had an excellent attendance record and was always on time for work.
68 W Site Coordinator
US Army
Ft Stewart, GA
06.2005 - 06.2008
- 68W coordinator for Ft Stewart.
- Kept track of all training for hospital medics.
- Coordinated upcoming training for medics to maintain their CEUs.
- Facilitated training at COMBAT medical trading center.
- Helped coordinate EMT classes and also gave classes too.
L&D Ward Master
US Army
Hinsville, GA
09.2006 - 05.2008
- Labor and Delivery Ward Master.
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
- Had an excellent attendance record and was always on time for work.
- Did time cards and Schedules.
- Counsel staff.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
Army (PLDC) Instructor
US Army
Ft Stewart, GA
06.2003 - 06.2005
- Was in charge of all aspects of ground supply operations' administrative and personnel needs.
- Oversaw manual and automated supply strategies, as well as communication and collaboration with supply and data processing teams.
- Had an excellent attendance record and was always on time for work.
- Trained 20 soldiers monthly on leadership courses and successfully graduated 98%.
Education
Skin Care - Laser hair and tattoo removal - 2017
National Laser Institute
Dallas, TX01.2017
Skin Care - Esthetician - 2017
Ogle School of Hair, Skin & Nails
San Antonio, TX01.2017
Hair, skin & nails - Cosmetology - 2015
Milan Institute
San Antonio, TX01.2015
Health care specialist - Medic - 1991
Us ARMY
Ft Sam Houston01.1991
Medical Office Specialist - Some college (No degree)
CHCP
San Antonio, TXElementary School Teaching - Some college (No degree)
New Mexico State University
Las Cruces, NMSkills
- Customer/Client relations
- Scheduling
- Transcription and dictation
- Business Administration
- Customer service
- Data entry
- Time management
- Punctual
- Office management
Timeline
Receptionist
Jefferson Dental & Orthodontics
12.2019 - 06.2021
Drug and Alcohol Leader
US Army
01.2012 - 09.2016
Postpartum Pregnancy Instructor
US Army
01.2012 - 10.2014
Sexual Assault Advocate
US Army
01.2012 - 09.2014
Battalion Operations Sergeant
US Army
09.2011 - 09.2014
Equal Opportunity Leader
US Army
01.2011 - 09.2014
L&D Ward Master
US Army
09.2006 - 05.2008
68 W Site Coordinator
US Army
06.2005 - 06.2008
Army (PLDC) Instructor
US Army
06.2003 - 06.2005
Training Administrator
US Army
01.1992 - 09.2014
Combat Medic (68W)
US Army
01.1992 - 09.2014
Skin Care - Laser hair and tattoo removal - 2017
National Laser Institute
Skin Care - Esthetician - 2017
Ogle School of Hair, Skin & Nails
Hair, skin & nails - Cosmetology - 2015
Milan Institute
Health care specialist - Medic - 1991
Us ARMY
Medical Office Specialist - Some college (No degree)
CHCP
Elementary School Teaching - Some college (No degree)
New Mexico State University