Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michelle Robinson

Chula Vista,CA

Summary

Driven professional with a robust background in administrative coordination, advocacy, and crisis intervention, notably at Mary’s Place and the U.S armed services. Excelled in case management and data entry, enhancing organizational efficiency. Demonstrated exceptional emotional intelligence and multitasking skills, ensuring high-quality support and confidentiality. Enthusiastic and eager to contribute to team success through hard work and attention to detail.

Overview

9
9
years of professional experience

Work History

Administrative Coordinator

Mary’s Place
05.2023 - 10.2023
  • Maintain a presence at the front desk to answer the front door and main phone line, greet and welcome visitors, and assist staff in answering questions as need.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Track and accurately enter data into internal database.
  • Problem solve and de-escalate with people in crisis.

Housing Specialist

Mary’s Place
05.2021 - 02.2022
  • Was responsible for determining the eligibility of over 20 families on housing opportunities, coordinating with non-profit organizations to request financial assistance, and negotiating terms for housing purposes.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Helped families identify housing barriers, financial needs and check the availability of resources with minimal restrictions.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Cultivated and maintained relationships with community members to facilitate outreach and prevention.

Shelter Support Staff

Mary’s Place
03.2020 - 05.2021
  • Completed intake documentation with new families entering shelter
  • Maintained confidential client records and documentation in accordance with organization's policies.
  • Provided crisis management/intervention and set appropriate limits as needed for guests and self
  • Followed food safety and serving protocols to serve meals for over 142 guests.
  • Completed and inputted forms, reports, and logs to data base to streamline communication between all departments.

Sexual Assault Victim Advocate

U.S. Navy Active Duty
09.2018 - 12.2019
  • Responded immediately to victims of sexual assault
  • Provided emotional support to individuals who have been sexually assaulted or abused
  • Accompanied victims during medical, investigative and legal procedures
  • Trained navy sailors on sexual assault awareness through public speaking to groups and individuals
  • Handled legal documents as well as documents containing sensitive information
  • Maintained 100% confidentiality to clients.
  • Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
  • Provided support by implementing trauma-informed care strategies and techniques.

Aviation Structural Mechanic

U.S. Navy Active Duty
09.2014 - 12.2019
  • Performed daily flight line preflight and post-fight aircraft inspections of hydraulic systems, flight control surfaces, and landing gear systems
  • Completed thorough inspections of aircraft, systems and equipment/tools to check for notable defects and maintenance issues.

Education

No Degree - Social Work

Seattle Central Community College
Seattle, WA

Skills

    Emotional intelligence

    Multicultural Competence

    Case Management

    Data Entry

    Time Management

    Attention to Detail

    Critical thinking

    Multitasking and Organization

    Crisis Intervention

    Problem solving

    Teamwork/ Collaboration

    Documentation and Recordkeeping

Accomplishments

  • Played lead role in "Wheels De Amor" documentary.
  • "Wheels De Amor" documentary selected in No Mans Land 2022 Film Festival, Seattle Film Festival 2022, and Local Sightings Film Festival 2022.

Languages

Spanish
Limited Working

Timeline

Administrative Coordinator

Mary’s Place
05.2023 - 10.2023

Housing Specialist

Mary’s Place
05.2021 - 02.2022

Shelter Support Staff

Mary’s Place
03.2020 - 05.2021

Sexual Assault Victim Advocate

U.S. Navy Active Duty
09.2018 - 12.2019

Aviation Structural Mechanic

U.S. Navy Active Duty
09.2014 - 12.2019

No Degree - Social Work

Seattle Central Community College

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Michelle Robinson