Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Robles

Spring,Texas

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Dulcerias Pinkis
Humble, TX
07.2023 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Assisted customers with locating items within the store when requested.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Cashier

Walmart
Baytown, TX
10.2015 - 02.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

High School Diploma -

Lee High School
Baytown, TX
05-2017

Skills

  • POS System
  • Store Opening and Closing
  • Flexible Schedule
  • New Hire Training
  • Cash Drawer Reconciliation
  • Team Leadership
  • Positive Attitude
  • Customer Service
  • POS System Operation
  • Adaptability and Dependability
  • Cash Register Operation
  • Cash Handling
  • Coaching and Mentoring
  • Money Handling
  • Safety Rules
  • Punctual and Reliable
  • Opening and Closing Procedures

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier Team Lead

Dulcerias Pinkis
07.2023 - Current

Cashier

Walmart
10.2015 - 02.2016

High School Diploma -

Lee High School
Michelle Robles