Eternity Miller
Lithonia,GA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Chuck E Cheese
Fayetteville, Georgia
08.2023 - 08.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Ensured compliance with all safety regulations while performing tasks.
Customer Service Representative
Target
Fayetteville, Georgia
10.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Manager
Underground by Journeys
Morrow, Georgia
10.2022 - 10.2023
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
Ride Operator
Fun Spot America
Fayetteville, Georgia
10.2021 - 04.2022
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
Retail Sales Associate
Sixflags over Georgia
Austell, Georgia
12.2020 - 08.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Customer Service Representative
TSYS
Atlanta, GA
01.2025 - 09.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Handled incoming calls while maintaining high service standards.
- Documented customer interactions using company-specific software systems.
Patient Care Technician
Wellstar Cobb Hospital
Cobb, Georgia
09.2023 - 06.2025
- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored vital signs and reported changes to healthcare providers promptly.
- Maintained cleanliness and safety of patient care areas throughout the facility.
- Documented patient information accurately in electronic health records systems.
- Supported patients in mobility and rehabilitation exercises as directed by therapists.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
Education
High School Diploma -
Riverdale High School
Riverdale, GA12-2022
Some College (No Degree) - Nursing Administration
Penn Foster Career School
Scranton, PASkills
- Flexible Schedule
- Shift Scheduling
- Positive Attitude
- Heavy Lifting
- New Hire Training
- POS System Operation
- Customer Service
- Team Leadership
- Store Opening and Closing
- Online Order Picking
- Transaction Approvals
- POS System
- Merchandising guidelines
- POS Systems
- Retail Merchandising
- Team Management
- Cash Register Operation
- Deposit Preparation
- Money Handling
- Upselling strategies
- Cash Handling
- Opening and closing procedures
- Coaching and Mentoring
- Transaction Management
- Merchandise Stocking
- Report Generation
- Workflow Coordination
- Punctual and Reliable
- Adaptability and Dependability
- Cash register operation
- Customer service
- Refund processing
- Team management
- Conflict resolution
- Performance monitoring
- Scheduling coordination
- Inventory control
- Loss prevention
- POS system
- Patient care
- Medical terminology
- Vital signs monitoring
- Data entry
Timeline
Customer Service Representative
TSYS
01.2025 - 09.2025
Patient Care Technician
Wellstar Cobb Hospital
09.2023 - 06.2025
Cashier Team Lead
Chuck E Cheese
08.2023 - 08.2024
Customer Service Representative
Target
10.2022 - 08.2024
Sales Manager
Underground by Journeys
10.2022 - 10.2023
Ride Operator
Fun Spot America
10.2021 - 04.2022
Retail Sales Associate
Sixflags over Georgia
12.2020 - 08.2021
High School Diploma -
Riverdale High School
Some College (No Degree) - Nursing Administration
Penn Foster Career School