Michelle Rocha
Sacramento,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
31
31
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Sacramento, CA
12.1999 - Current
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Receptionist
Good Samaritan Medical Group
Los Gatos, CA
09.1993 - 11.1999
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06.1992
Skills
- Professional Bedside Manner
- OB/GYN procedures
- Medical Equipment Setup
- Appointment Scheduling
- Orthopedic splints
- Pharmacy Relations
- Tray Organization
- Conflict Resolution
- Heartsaver CPR AED
- Equipment Sterilization
- Companionship and emotional support
- Medical Equipment Operation
- Compassionate
- First Aid
- Customer Service
- Updating Medical Records
- Specimen Collection
- Examination Preparation
- Patient Care
- Medical Terminology
Timeline
Medical Assistant
Kaiser Permanente
12.1999 - Current
Receptionist
Good Samaritan Medical Group
09.1993 - 11.1999
High School Diploma -
Santa Teresa High School