Michelle Rodriguez
Austin,TX
Summary
I would love to work for your company because I am hard working, determined, honest, and trustworthy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
01.2015 - 12.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer service.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Edible Arrangements
03.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School / Ged Equivalent -
High School
Austin, TX06.2016
Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
Austin, TX08.2023
Skills
- Critical thinking
- Customer Service
- Active Listening
- Organization
- Multi-tasking and time management skills
- Ability to work under pressure
Languages
English
Spanish
Timeline
Customer Service Representative
Edible Arrangements
03.2021 - 12.2022
Customer Service Representative
Chick-fil-A
01.2015 - 12.2017
High School / Ged Equivalent -
High School
Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
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