Michelle Rodriguez
Chicago,IL
Summary
Proactive Shift Supervisor with extensive experience in food service operations, excelling in employee training and inventory management. Demonstrated success in resolving customer complaints, enforcing policies, and maintaining quality standards. Adept at optimizing stock levels, ensuring workplace safety, and supporting team performance to drive efficient and smooth daily operations.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in warehouse.
- Helped store management meet standards of service and quality in daily operations.
Food Service Worker
Sodexo USA
08.2011 - 02.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL01.2022
Bachelor of Science - Natural Sciences
Concordia University Chicago
River Forest, IL03.2016
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Timeline
Shift Supervisor
Starbucks
10.2016 - Current
Food Service Worker
Sodexo USA
08.2011 - 02.2016
Bachelor of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Natural Sciences
Concordia University Chicago
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