Michelle Rodriguez
Woodville
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and support, complemented by strong organizational skills and an energetic, outgoing personality. Demonstrates talent for effective team collaboration and achieving results, ensuring seamless operations and high levels of customer satisfaction. Possesses excellent communication and problem-solving abilities, adept at adapting to evolving needs and making a positive impact on any team. Reliable and flexible, consistently committed to providing high-quality service while fostering a productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service assistant
BMW of Tigard
Tigard, OR
10.2023 - 06.2026
- Skilled in handling inquiries, coordinated with service advisors, provided vehicle history reports. Efficient in managing calls, ensuring smooth communication, and enhancing customer satisfaction through prompt and professional service.
- Coordinated service appointments, optimizing schedule to enhance client satisfaction and operational flow.
- Mentored new service assistants, sharing best practices for customer interactions and workflow management.
- Collaborated with sales team to ensure seamless communication between departments, enhancing overall customer experience.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
Express Service Writer
Dicks Hillsboro Hyundai
Hillsboro, OR
05.2023 - 10.2023
- Prepared ROs, received customer approval & efficiently used the service database. Greeted customers as they arrived for their service appointments. Prepared customer invoices and processed payments.
- Coordinated with technicians to ensure timely completion of service requests.
- Maintained accurate records of customer interactions and service history.
- Provided detailed estimates for repair costs and service timelines.
- Developed strong relationships with customers to enhance satisfaction and retention.
- Streamlined workflow processes to improve efficiency in the service department.
Restaurant Team Member
Langers Entertainment Center
Sherwood, OR
05.2022 - 05.2023
- Took customers food and drink orders, conducted correct delivery of orders together with kitchen and bar staff & made sure customers were attended throughout their dining experience.
- Operated point-of-sale system efficiently, processing transactions accurately and maintaining cash control.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and service during peak hours.
- Assisted in training new team members on operational procedures and safety protocols, fostering a cohesive team environment.
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere for patrons.
Cashier
Miss Hannah’s Gourmet Popcorn
Newberg, OR
01.2022 - 03.2022
- Interacted with customers, managed product transactions, answered questions - provided excellent customer service
Cashier
Goodwill Industries
Newberg, OR
11.2020 - 12.2021
- Managed cash transactions, assisted with merchandise displays and provided excellent customer service through teamwork and communication.
Wait staff
Friendsview Retirement Community
Newberg, OR
11.2019 - 07.2020
- Provided assistance to residents and help with any problems they encountered during meal times.
Education
HS Diploma -
Newberg High School
Newberg, OREsthetic, Nail Technology - Beauty
Northwest College School of Beauty
Beaverton, OR05.2023
Skills
- Time management
- Customer assistance
- Verbal and written communication
- Scheduling appointments
- Relationship building
- Sanitation maintenance
- [State] licensed esthetician
- [State] licensed Nail technician
- Acrylic nails
Certification
- Licensed Nail technician
- Licensed Esthetician
- Certified in Make up artistry
LANGUAGES
Bilingual: Fluent in English & Spanish
Timeline
Service assistant
BMW of Tigard
10.2023 - 06.2026
Express Service Writer
Dicks Hillsboro Hyundai
05.2023 - 10.2023
Restaurant Team Member
Langers Entertainment Center
05.2022 - 05.2023
Cashier
Miss Hannah’s Gourmet Popcorn
01.2022 - 03.2022
Cashier
Goodwill Industries
11.2020 - 12.2021
Wait staff
Friendsview Retirement Community
11.2019 - 07.2020
HS Diploma -
Newberg High School
Esthetic, Nail Technology - Beauty
Northwest College School of Beauty