Michelle Rodriguez
SSP America
Madison
7
years of professional experience
Detail-oriented supervisor with a strong focus on customer relations and organizational efficiency. Expertise in staff management and conflict resolution, dedicated to fostering teamwork and implementing effective workflows to achieve organizational goals.
Work History
Supervisor
2 Years 4 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on procedures and best practices for efficient workflow.
- Monitored inventory levels, coordinating timely replenishment to meet demand.
- Implemented process improvements to enhance service delivery and reduce wait times.
- Resolved customer inquiries and complaints, fostering positive relationships with patrons.
- Collaborated with management to develop training materials for ongoing employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Security Officer
3 Months- Monitored premises and conducted regular patrols to ensure safety and security.
- Responded promptly to incidents and emergencies, coordinating with law enforcement as needed.
- Implemented access control procedures for personnel and visitor entry.
- Prepared detailed reports on security incidents, documenting findings accurately.
School Bus Driver
7 Months- Ensured student safety by conducting pre-trip vehicle inspections and adhering to safety protocols.
- Managed timely pick-up and drop-off of students, maintaining consistent schedules throughout shifts.
- Assisted students with boarding and disembarking, ensuring a secure and organized process.
- Communicated effectively with parents and school staff regarding transportation schedules and issues.
Security Greeter
3 Years 11 Months- Greeted customers warmly, ensuring a positive first impression upon entry.
- Assisted customers with inquiries, providing information on store layout and product availability.
- Monitored entrance and exit for security compliance, alerting management to potential issues.
- Maintained cleanliness and organization of entrance area to enhance customer experience.
Education
- General Studies
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Staff discipline
Policy enforcement
Conflict resolution
Software experience
Financial management
Verbal and written communication
Safety protocols
Coaching and mentoring
Organizational skills
Customer relations
Self motivation
Reliability
Adaptability
Timeline
Supervisor
SSP America
2024.04 - CurrentRead More
Security Officer
Per Mar Security
2024.01 - 2024.04Read More
School Bus Driver
First Student
2023.08 - 2024.03Read More
Security Greeter
Walmart
2020.01 - 2023.12Read More
MATC
from General Studies
Read More