Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Romero

Phoenix,AZ

Summary

Personable and dedicated Customer Service Representative with extensive experience in assistance manager industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Food City
Phoenix, AZ
04.2021 - 09.2022
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Crew Leader

Burger King
Phoenix, AZ
06.2015 - 08.2018
  • Mentored newly hired crew members to prepare each for job roles.
  • Managed multiple employees in various job tasks throughout phases of project completion.

Education

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05.1992

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Revenue Forecasting
  • Performance Tracking and Evaluation
  • Team Leadership
  • Problem Resolution
  • Retail Operations Management

Languages

spanish
Professional

Timeline

Assistant Manager

Food City
04.2021 - 09.2022

Crew Leader

Burger King
06.2015 - 08.2018

High School Diploma -

Carl Hayden High School

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Michelle Romero