Michelle Rozier
Dallas,TX
Summary
Business Channel Specialist with a 13-year tenure at James Martin Vanities, successfully navigating diverse roles within the company. Proven expertise in problem-solving, data analysis, and delivering exceptional customer service. Adept at rapidly acquiring proficiency in new technologies and processes to drive organizational success.
Eager to leverage the extensive experience and in-depth knowledge of James Martin Vanities toward a new position as a Product Specialist. Committed to contributing skills and insights to further JMV's goals and enhance the company's position in the market.
Overview
13
13
years of professional experience
Work History
Business Channel Specialist III
James Martin Vanities
03.2020 - Current
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of orders.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.
- Worked with marketing and sales teams to develop targeted campaigns.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in a fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding goals.
- Presented a professional image consistent with the company's brand values.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales, and brand promotion.
Showroom Manager
James Martin Vanities
03.2014 - 01.2020
- Provided prompt, courteous service to showroom customers.
- Drove employee engagement and guest experience through coaching, training and development.
- Determined key details for showroom displays, lighting, accessories.
- Identified and communicated customer needs to supply chain and quality teams.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Coordinated travel and accommodations for trade show events.
Customer Service Manager
James Martin Vanities
03.2011 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with product pricing, inventory availability and changes to existing order and shipping information.
- Reviewed issues within operations and business management to solve problems and improve company outcomes.
- Evaluated employee performance and conveyed constructive feedback to improve productivity.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Interior Design
Georgia Southern University
Statesboro, GA06.2003
Skills
Account Management
Communication
Customer Service Management
Design
Event Planning
Leadership
Remote Team Management
Sales and Operations Planning
Timeline
Business Channel Specialist III
James Martin Vanities
03.2020 - Current
Showroom Manager
James Martin Vanities
03.2014 - 01.2020
Customer Service Manager
James Martin Vanities
03.2011 - 01.2020
Bachelor of Science - Interior Design
Georgia Southern University
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