Michelle Rubin
Houston,TX
Summary
Accomplished leader with a proven track record at DDs Discounts, adept in staff training and development, and cost control. Expertise in fostering team motivation and customer relations led to a significant reduction in employee turnover and enhanced retail operations efficiency. Skilled in workload management and policy enforcement, consistently achieving superior results.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Exclusive Furniture
Houston, TX
09.2020 - 09.2024
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Store Manager
DDs Discounts
Houston, TX
09.2011 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Area Supervisor
Trios Downunder
Houston, Tx
01.2009 - 09.2011
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Education
Jennings High School
Jennings, LASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Retail Operations
- Workload Management
- Staff Management
- Task Delegation
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Policy Enforcement
- Orientation and training
- Employee Performance Evaluations
- Cost Control
- Cost Reduction
Timeline
Assistant Manager
Exclusive Furniture
09.2020 - 09.2024
Store Manager
DDs Discounts
09.2011 - 06.2020
Area Supervisor
Trios Downunder
01.2009 - 09.2011
Jennings High School