Michelle Ruilova
Danbury,CT
Summary
Goal-oriented and highly organized, dedicated team player seeking a position in an established medical office. Strong desire to support physicians, nurses, and other medical staff, aiming to facilitate exceptional patient care.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Advanced Foot and Ankle Center
07.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Secretary
Montero S H Contracting Corp
03.2022 - 05.2023
- Maintained office records and organized everything weekly
- Answered calls, and took messages, scheduled the calendar with appointments
- Create invoices and contracts and proposals using Microsoft Word and Excel
- Managed billing weekly
Front Desk Patient Registrar
Fifth Ave Surgery Center
08.2021 - 03.2022
- Performing a full range of telephone operational duties and scheduling patients
- Manage, process and enter data from extensively detailed paperwork
- Check in and check out patients from their appointments
- Validate medical insurance coverages and collect insurance copays
Secretary
LABANDA GUTTERS LLC.
04.2018 - 07.2021
- Perform a full range of telephone operational duties, schedule appointments, and call clients to remind them of their appointments
- Organize and file legal documents in alphabetical order in a weekly filing system
- Maintain and manage a full schedule of appointments for clients and jobs for staff
- Create invoices and contracts using Microsoft Word and Excel
Sales Associate
ALDO
08.2015 - 10.2018
- Greet customers in a welcoming and friendly manner
- Actively interact with customers to provide the best shopping experience and ensure the highest level of customer satisfaction through excellent customer service
- Remain updated on new products to be able to provide customer offers and other options, such as discounts and In-season styles
- Achieve daily sales target of $1,500
Education
Associate of Liberal Arts and Science - undefined
Queensborough Community College, City University of New York
Queens, NY06.2015
High school Graduate Diploma - undefined
Newtown High School
Queens, NY06.2013
Skills
- Proficient in MS Office Outlook
- Fluent in English and Spanish
- EMR System (eClinicalWorks)
- Medics cloud
Languages
Timeline
Medical Receptionist
Advanced Foot and Ankle Center
07.2023 - Current
Secretary
Montero S H Contracting Corp
03.2022 - 05.2023
Front Desk Patient Registrar
Fifth Ave Surgery Center
08.2021 - 03.2022
Secretary
LABANDA GUTTERS LLC.
04.2018 - 07.2021
Sales Associate
ALDO
08.2015 - 10.2018
Associate of Liberal Arts and Science - undefined
Queensborough Community College, City University of New York
High school Graduate Diploma - undefined
Newtown High School
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