Michelle Saenz
Summary
Dynamic operations supervisor with a proven track record at Pitney Bowes, excelling in staff management and process improvement. Adept at training and mentoring teams, fostering a culture of high performance and customer service excellence. Recognized for enhancing operational efficiency and achieving significant improvements in team productivity.
Overview
14
14
years of professional experience
Work History
Supervisor
Performance Food Group, PFG
09.2024 - Current
- Supervised the administrative staff including by providing training and guidance, establishing job standards and evaluating performance.
- Ensured timely, accurate and complete order pulling for all orders pulled during the shift. Ensured all orders are loaded in their entirety and in proper stop sequence on the assigned truck and trailer, and completes all necessary paperwork.
- Demonstrated a strong service quality ethic through personal example. Ensures that all associates have a thorough understanding of their individual roles in meeting or exceeding internal and external customer expectations.
- Utilization of Company's warehouse management system and other technologies available to maximize productivity by using SAE, FoodStar,APT and other applications. Analyzed the productivity levels of the warehouse operation and recommended appropriate changes.
- Ensured the safe operation of all material handling including electric power equipments. Complied with Company's health and safety programs.
- Performs other related duties as assigned.
Assistant Operations Manager
Pitney Bowes
06.2021 - Current
- Managed a supervisory staff of 1-3 with direct and indirect responsibilities to a production crew of 30 to 55+ employees.
- Utilized Kronos and Workday to make sure payroll was done in a timely manner.
- Performed periodic merit performance reviews with all Pitney Bowes employed warehouse staff.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Work with transportation department to manage both delivery and pick up schedules and creation of load planning.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Operations Manager, Regional Manager and Directors in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Created edocs for each mailing by reconciliation process for Letters, Flats and Parcels.
- Ensured all undoc pieces were counted for in each mailing.
- Wellness Champion- Communicated all updates to our site by sending email and reminders of upcoming events.
Supervisor of Operations
Pitney Bowes
12.2020 - 06.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Approved timecards in Kronos
- Trained new employees.
Supervisor of Operations
Pitney Bowes
06.2018 - 12.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Lead
Pitney Bowes
11.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Fulfillment Associate
Amazon
05.2015 - 06.2016
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Merchandise Associate
Bloomingdale's Department Store
08.2013 - 06.2015
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Lead
World Marketing
09.2011 - 06.2015
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Computer Science
The University of Texas At Arlington
Arlington, TX01-2027
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Performance Food Group, PFG
09.2024 - Current
Assistant Operations Manager
Pitney Bowes
06.2021 - Current
Supervisor of Operations
Pitney Bowes
12.2020 - 06.2021
Supervisor of Operations
Pitney Bowes
06.2018 - 12.2020
Lead
Pitney Bowes
11.2016 - 06.2018
Fulfillment Associate
Amazon
05.2015 - 06.2016
Merchandise Associate
Bloomingdale's Department Store
08.2013 - 06.2015
Lead
World Marketing
09.2011 - 06.2015
Bachelor of Science - Computer Science
The University of Texas At Arlington
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