MICHELLE SALGADO
Bakersfield,CA
Summary
Operations manager specializing in process improvement and performance management. Expertise in strategic planning and team leadership, delivering innovative solutions that drive success. Committed to enhancing staff development and increasing patient satisfaction.
Overview
16
16
years of professional experience
Work History
PRACTICE MANAGER
Bakersfield Eye Care
Bakersfield, CA
01.2016 - Current
- Directed daily practice operations to enhance staff performance and optimize workflows, boosting team productivity by 30%.
- Implemented operational improvements that increased efficiency and strengthened patient care workflows, achieving a 25% rise in clinic efficiency.
- Coached a high-performing team through structured training and accountability systems, elevating staff engagement and performance by 25%.
- Collaborated with providers to enhance care coordination and patient communication, resulting in a 20% increase in patient satisfaction scores.
- Executed strategic outreach and patient engagement initiatives, driving new patient acquisition up by 40%.
- Managed myopia treatment programs, including ortho-k and MiSight 1-day lens workflows.
- Conducted staff training for specialized clinical procedures to ensure high-quality patient care.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
STORE MANAGER
Prime Communication
Bakersfield, CA
01.2013 - 01.2016
- Managed full retail store operations including sales performance, staffing, inventory control, and customer experience for a high-volume wireless location.
- Increased store revenue by 35% by driving team accountability, sales coaching, and performance-focused leadership..
- Built a customer-focused sales culture that increased satisfaction scores by 22% and strengthened repeat business.
- Consistently met and exceeded corporate sales targets while developing team members into top-performing sales associates.
- Implemented promotional strategies to drive sales and improve customer engagement.
BUSINESS SPECIALIST/ SALE REPRESENTATIVE
AT&T Mobility
Bakersfield, CA
01.2010 - 01.2013
- Generated new revenue by delivering customized wireless and technology solutions for both individual and business clients in a competitive telecom market.
- Achieved 40% higher individual sales performance than regional averages through consultative selling and relationship-driven service.
- Identified client needs and recommended bundled services and device upgrades, increasing overall account value and retention.
- Maintained strong client relationships through consistent follow-up and proactive support, improving retention by 25%.
Education
CERTIFICATE - MICROSOFT OFFICE
Bakersfield College
MEDICAL ASSISTING -
California College of Vocational Careers
Skills
- Patient experience and care coordination
- Operations management
- Workflow optimization
- Operational excellence
- Cost control
- Performance metrics
- Project management
- Business growth strategy
- Sales strategy
- Customer retention
- Staff development and coaching
- Healthcare workflow optimization
- Patient care enhancement
- Team leadership
- Strategic outreach initiatives
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$90000/yr - $109000/yrTimeline
PRACTICE MANAGER
Bakersfield Eye Care
01.2016 - Current
STORE MANAGER
Prime Communication
01.2013 - 01.2016
BUSINESS SPECIALIST/ SALE REPRESENTATIVE
AT&T Mobility
01.2010 - 01.2013
CERTIFICATE - MICROSOFT OFFICE
Bakersfield College
MEDICAL ASSISTING -
California College of Vocational Careers