Michelle Salih
Food Service Manager
Worcester,MA
Summary
I am a driven leader with strong problem-solving and customer service skills who is dedicated to providing highest level of service to customers and creating a pleasant work environment for staff. Furthermore, I offer a Serv Safe certification in food safety and sanitation protocols and am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am also a committed and hardworking Food Service Manager with 6+ years of experience directing in the food service business and am a well-rounded leader with talent for supervising employees and resolving customer complaints and customer service skills. I hope you will consider me for the management position and I appreciate your time.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Food Service Manager
Jersey Mike's
Westborough, MA
03.2022 - 04.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than Number team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Shift Leader
Papa Ginos
Worcester, MA
03.2020 - 05.2023
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Receptionist
VCA Abbott
Worcester, MA
09.2017 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
Assistant Manager
Golden Pita Grill
Worcester , MA
12.2015 - 07.2017
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Registered Nursing
Becker College
Worcester, MA 01.2013 - 05.2014
General Studies
Quinsigamond Community College
Worcester, MA 05.2010 - 05.2012
GED
Quinsigamond Community College
Worcester, MA 07.1998 - 05.1998
Skills
Certification
Serv Safe
Timeline
Serv Safe
01-2023
Food Service Manager
Jersey Mike's
03.2022 - 04.2023
Shift Leader
Papa Ginos
03.2020 - 05.2023
Receptionist
VCA Abbott
09.2017 - 11.2019
Assistant Manager
Golden Pita Grill
12.2015 - 07.2017
Registered Nursing
Becker College
01.2013 - 05.2014
General Studies
Quinsigamond Community College
05.2010 - 05.2012
GED
Quinsigamond Community College
07.1998 - 05.1998