Michelle Salinas
Weslaco,TX
Summary
Dynamic professional skilled in customer service, team leadership, and operations management. Committed to enhancing guest experiences and driving team performance through effective training and conflict resolution strategies.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
Donna, TX
10.2022 - 12.2024
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational best practices and customer engagement techniques.
- Implemented inventory control measures to reduce waste and optimize product availability.
- Developed scheduling strategies to align staffing levels with peak business hours.
- Analyzed sales trends to adjust marketing strategies and enhance promotional effectiveness.
- Resolved customer complaints effectively, enhancing overall guest experience and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Kitchen Manager
Stripes Convenience Store
Weslaco, TX
03.2019 - 11.2022
- Supervised kitchen staff to ensure adherence to food safety standards and operational procedures.
- Developed and implemented efficient inventory management practices to reduce waste.
- Trained new employees on kitchen operations, equipment use, and customer service protocols.
- Streamlined food preparation processes to enhance speed and quality of service delivery.
Education
High School Diploma -
Weslaco High School
Weslaco, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
Timeline
Assistant Manager
Little Caesars Pizza
10.2022 - 12.2024
Kitchen Manager
Stripes Convenience Store
03.2019 - 11.2022
High School Diploma -
Weslaco High School