Michelle Sanders
Woodstock,Georgia
Summary
Strategic Director of Performance and Analytics with a proven track record of optimizing data-driven insights. Skilled in developing key performance indicators (KPIs) to drive a 20% increase in productivity. Exceptional at leading teams of analysts to deliver strategic recommendations and improve decision-making processes. Collaborative leader adept at aligning performance goals with business objectives.
Overview
36
36
years of professional experience
Work History
Director of Performance and Analytics
Progress Residential
12.2020 - Current
- Oversaw all aspects of performance evaluation and data analysis within the company, ensuring accurate and timely reporting
- Developed and coordinated operation reporting to Senior Management Team
- Developed key performance indicators (KPIs) to measure departmental and individual contributions
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with company controls
- Identified trends and insights from data, leading to strategic recommendations that improved decision-making processes
- Collaborated with cross-functional teams to align performance goals with overall business objectives
- Improved project efficiency with strategic planning, resource allocation, and time management practices
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
National Property Operations Manager
Progress Residential
10.2019 - 12.2020
- Oversaw property management operations for a nationwide portfolio of residential properties, ensuring optimal performance and profitability
- Ensured stability of existing markets, establishing and meeting operating budgets
- Led teams in setting and achieving performance goals, resulting in a 20% increase in tenant satisfaction scores
- Developed and implemented standardized property management procedures and best practices, resulting in improved efficiency and consistency across all properties
- Trained new team members on company policies and procedures, resulting in improved employee performance and retention rates.
Director Due Diligence, Acquisitions and Dispositions
Preferred Apartment Communities
01.2016 - 07.2019
- Directed all Due Diligence/Acquisitions and Dispositions for Multifamily housing division
- Contract Review and negotiation for Acquisitions/Dispositions
- Established and maintained relationships with key stakeholders, including brokers, investors, and lenders, to facilitate successful transactions
- Managed due diligence processes, including financial analysis and property inspections, to ensure timely and cost-effective closings on real estate transactions
- Oversee implementation of property management policies and procedures for Acquisitions
- Coordinate property systems setup.
Sr. Systems Analyst
Preferred Apartment Communities
04.2007 - 01.2016
- Led cross-functional team in implementing new system enhancements, resulting in a 20% increase in system efficiency
- Collaborated with stakeholders to gather and define system requirements, ensuring successful integration of new technology solutions
- Managed system upgrades and troubleshooting efforts, reducing downtime by 15% and improving overall system performance
- Conducted comprehensive analysis of system architecture, identifying areas for improvement and implementing strategic solutions to optimize system functionality
- Performed Auditing functions at property level
- Oversaw curriculum design and software training.
Education
No Degree - Business Administration
Kennesaw State University
Kennesaw, GASkills
- Data Analysis
- Performance Evaluation
- Key Performance Indicators (KPIs) Development
- Data Tracking Systems
- Trend Identification
- Metrics Tracking
- Microsoft Excel
- Yardi
- Salesforce
- Asana
- Budgeting
- People Management
- Staff Development
- Leadership
- Strategic Planning
- Team Management
- Collaboration
Timeline
Director of Performance and Analytics
Progress Residential
12.2020 - Current
National Property Operations Manager
Progress Residential
10.2019 - 12.2020
Director Due Diligence, Acquisitions and Dispositions
Preferred Apartment Communities
01.2016 - 07.2019
Sr. Systems Analyst
Preferred Apartment Communities
04.2007 - 01.2016
No Degree - Business Administration
Kennesaw State University