Michelle Sanders
Valparaiso
Summary
Dynamic professional with extensive experience in customer service and organizational skills, notably at Bubbly Red Cleaning and Organization. Proven track record in enhancing client satisfaction through tailored services and effective communication. Adept at multitasking and maintaining high standards of quality assurance, ensuring optimal operational efficiency and fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Endicott Johnson Shoe Store
Ithaca, NY
- Assisted in managing daily store operations and ensuring customer satisfaction.
- Trained and developed staff on company policies and sales techniques.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored inventory levels, conducting regular stock assessments for replenishment needs.
- Resolved customer inquiries and complaints effectively to maintain service standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Hotel Front Desk Clerk and Server
Carrollton Inn. Hometown Pizza
Carrollton, KY
- Greeted and assisted guests during check-in and check-out procedures.
- Managed reservations using hotel management software efficiently.
- Responded to guest inquiries, resolving issues promptly and effectively.
- Processed payments and maintained accurate financial records for transactions.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Family Advocate
Carroll County School System
Carrollton, KY
- Facilitated communication between families and school staff to address student needs.
- Developed resources and programs to support family engagement in education.
- Provided guidance to families on educational policies and available community services.
- Conducted workshops to educate parents on child development and academic support strategies.
- Collaborated with teachers and counselors to create individualized support plans for students.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Assistant Manager
Van Heusen Factory Outlet
Carrollton, KY
- Assisted in developing and implementing operational strategies to enhance team efficiency.
- Coordinated scheduling and daily operations to ensure seamless workflow across departments.
- Supported staff training initiatives, fostering skill development and team collaboration.
- Conducted regular performance assessments, providing feedback to improve employee productivity.
- Managed inventory systems, ensuring accuracy in stock levels and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Organization/declutter/cleaner
Bubbly Red Cleaning and Organization /self
- Executed thorough cleaning of residential and commercial spaces to uphold hygiene and organization standards.
- Implemented eco-friendly cleaning solutions to promote sustainability initiatives.
- Designed and implemented efficient cleaning schedules to enhance operational efficiency.
- Facilitated training for new team members on safety protocols and effective cleaning techniques.
- Oversaw inventory management of cleaning supplies to ensure consistent availability and optimal usage of materials.
- Facilitated client collaboration to identify specific needs and customize services for enhanced outcomes.
- Addressed client concerns promptly to enhance customer satisfaction and loyalty.
- Cultivated robust client relationships by demonstrating professionalism and consistently delivering tailored, reliable services.
- Enhanced collaboration among cleaning staff by facilitating effective communication of task updates and work requirements.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Cleaned residential and commercial spaces to ensure high standards of hygiene and organization.
- Utilized eco-friendly cleaning products to enhance sustainability efforts and client satisfaction.
- Developed efficient cleaning schedules to optimize time management and service delivery.
- Maintained inventory of cleaning supplies, ensuring availability and proper usage of materials.
- Coordinated with clients to understand specific needs, tailoring services for optimal results.
- Resolved client concerns promptly, fostering positive relationships and repeat business opportunities.
Licensed Master Barber
Self Employed
2003 - Current
- Provided excellent customer service during all client interactions, ensuring satisfaction and repeat business.
- Executed precise haircuts and grooming services tailored to individual client preferences and styles.
- Maintained cleanliness and organization of work station, adhering to health and safety regulations.
- Developed strong relationships with clients, fostering loyalty through personalized consultations and follow-ups.
- Managed scheduling and appointments efficiently, optimizing workflow to reduce wait times for clients.
- Increased client satisfaction by providing exceptional grooming services and personalized consultations.
- Consulted with clients to assess personal style preferences and unique needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Licensed Master Barber -
National College of Barbering
Crestview, FLSkills
Customer service
Attention to detail
Quality assurance
Multitasking and organization
Verbal and written communication
Organizational skills
Communication and interpersonal skills
Excellent communication
Timeline
Assistant Store Manager
Endicott Johnson Shoe Store
Hotel Front Desk Clerk and Server
Carrollton Inn. Hometown Pizza
Family Advocate
Carroll County School System
Assistant Manager
Van Heusen Factory Outlet
Organization/declutter/cleaner
Bubbly Red Cleaning and Organization /self
Licensed Master Barber
Self Employed
2003 - Current
Licensed Master Barber -
National College of Barbering