Michelle Sanford
Lisle,NY
Summary
Dynamic Office Manager with a proven track record at SPEAK Animal Hospital, excelling in customer service and office administration. Leveraged organizational skills to enhance team productivity and foster a culture of mutual respect. Achieved seamless interdepartmental communication and maintained confidentiality, showcasing a blend of clear communication and human resources acumen.
Overview
10
10
years of professional experience
Work History
Office Manager
SPEAK Animal Hospital
06.2019 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Sanctuary Manager
SPEAK Animal Hospital
06.2015 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained a clean and healthy environment for all shelter cats.
Sales Associate
Creature Comforts Pet Store
10.2014 - 06.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Animal Science
SUNY Cobleskill
Cobleskill, NYAssociate Of Applied Business - Business Information Technology
SUNY Broome Community College
Binghamton, NY05.2016
Advanced Regents Diploma -
Whitney Point Highschool
Whitney Point, NY06.2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Human resources
Additional Information
Currently studying for my birth/postnatal doula certification.
Timeline
Office Manager
SPEAK Animal Hospital
06.2019 - Current
Sanctuary Manager
SPEAK Animal Hospital
06.2015 - 05.2019
Sales Associate
Creature Comforts Pet Store
10.2014 - 06.2015
Animal Science
SUNY Cobleskill
Associate Of Applied Business - Business Information Technology
SUNY Broome Community College
Advanced Regents Diploma -
Whitney Point Highschool
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