MICHELLE SAUCEDO DELGADO
Richmond,TX
Summary
Detail-oriented professional with experience in customer service and administrative support. Skilled in client communication, problem-solving, and maintaining organized office operations. Computer-proficient with strong decision-making skills and a professional, welcoming approach to assisting clients and supporting team needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Land Record Assistant
WildFire Energy
Houston, TX
08.2025 - 03.2026
- Facilitated the digital transformation of the Land Department by converting physical lease agreements into high-resolution electronic records.
- Ensured data integrity through meticulous quality control, verifying that all legal signatures and metadata were clear and legible.
- Maintained organized archival systems by indexing scanned files according to company-specific naming conventions for rapid retrieval.
- Managed sensitive legal documentation with a high degree of confidentiality and attention to detail.
Insurance Agent
Allstate Insurance Steve Zeidan
12000 Richmond Ave Houston Tx, 77082
10.2024 - 08.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Server Shift Leader
Plucker Wing Bar
Stafford, TX
06.2023 - 07.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Front Desk Associate/Shift Leader
Massage Envy, Spring Green
Spring Green
06.2021 - 06.2023
- Serve as a Shift Leader, assisting staff members in the sales of memberships and supporting customer service strategies.
- Monitor cash transactions, and deposit records, increasing accuracy and reducing discrepancies.
- Complete regular inventory counts to verify stock levels address discrepancies, and forecast future needs.
- Accomplishments: Promoted to Shift Leader due to exceeding membership sales and increasing client retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Kroger, Katy
Katy
01.2021 - 08.2021
- Managed financial transactions, operated cash registered processing ash, check, and credit card transactions accurately.
- Promoted and assisted customers in joining reward programs, restocked, and organized merchandise.
Education
High School Diploma -
George Bush High School
6707 FM-1464 N, Richmond, TX 7740706.2020
Skills
- Customer Relations
- Financial Transactions
- Licensed insurance
- Strong verbal and communication skills
- Microsoft Office
- Word
- Excel
- PowerPoint
Certification
- Houston Apartment Association, Leasing 101, Certification
- Property and casualty Insurance license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Land Record Assistant
WildFire Energy
08.2025 - 03.2026
Insurance Agent
Allstate Insurance Steve Zeidan
10.2024 - 08.2025
Server Shift Leader
Plucker Wing Bar
06.2023 - 07.2024
Front Desk Associate/Shift Leader
Massage Envy, Spring Green
06.2021 - 06.2023
Cashier
Kroger, Katy
01.2021 - 08.2021
High School Diploma -
George Bush High School