MICHELLE SCHEPPER
Memphis,NY
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
31
31
years of professional experience
Work History
Server
Coppertop Tavern
Camillus, NY
09.2021 - 08.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction
- Trained new employees to perform duties.
Server
Stella's Diner
Syracuse, NY
06.2019 - 09.2021
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Romano's Steakhouse
Tampa, FL
01.2017 - 05.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Manager
Tijuana Flats
Oldsmar, FL
02.2014 - 01.2017
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Server/Certified Trainer
Pizzeria Uno
Syracuse, NY
04.1993 - 02.2012
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelor of Science - Adolescent Education Earth Science
SUNY Cortland
New York, NY05.2005
Associate of Science -
Onondaga Community College
New York, NY05.1989
Skills
- Service prioritization
- POS efficiency
- Sales Techniques
- High-volume dining
- Menu knowledge
- Effective customer upselling
- Strong Work Ethic
- Positive and professional
- Exceptional customer service
Assessments
- Customer Focus & Orientation, Highly Proficient, 08/01/19, Responding to customer situations with sensitivity.
- Fine Dining, Highly Proficient, 07/01/20, Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service.
- Food Service: Customer Situations, Proficient, 07/01/20, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
Timeline
Server
Coppertop Tavern
09.2021 - 08.2024
Server
Stella's Diner
06.2019 - 09.2021
Server
Romano's Steakhouse
01.2017 - 05.2019
Manager
Tijuana Flats
02.2014 - 01.2017
Server/Certified Trainer
Pizzeria Uno
04.1993 - 02.2012
Bachelor of Science - Adolescent Education Earth Science
SUNY Cortland
Associate of Science -
Onondaga Community College
Similar Profiles
Anthony CerioAnthony Cerio
Restaurant Manager at CopperTop TavernRestaurant Manager at CopperTop Tavern
McKenna EdmistenMcKenna Edmisten
Preschool Teacher at University Nursery Schools: CoppertopPreschool Teacher at University Nursery Schools: Coppertop
Sofia CabadaSofia Cabada
Waitress at CopperTop RestaurantWaitress at CopperTop Restaurant