Michelle Seaglund
Columbia,TX
Summary
Patient service and behavioral health professional with a background in front-desk registration, insurance verification, and high-volume patient support. Experience spans orthopedic clinics, home visiting, and school-based care, with a consistent focus on data accuracy, confidential record handling, and positive service for children, families, and patients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Service Representative
Tennessee Orthopedic Alliance (TOA)
Columbia, TN
06.2026 - Current
- Verify and update patient demographic and insurance information during registration and check-in/check-out.
- Review patient information for accuracy and communicate with patients regarding registration, appointments, and account-related questions.
- Collect patient payments and document transactions meticulously, adhering to established procedures to uphold financial integrity.
- Facilitated a welcoming and positive patient experience, balancing efficiency with personalized service in a busy orthopedic clinic.
- Delivered front-desk support in fast-paced orthopedic healthcare environment, ensuring accuracy and professionalism in all interactions.
- Coordinate with clinical and administrative staff to ensure patients receive timely and efficient service.
- Navigate multiple computer systems and electronic health records while managing a high volume of patient interactions.
- Identify and resolve registration or insurance related issues and escalate concerns appropriately.
- Protect confidential patient information and follow HIPAA and organizational policies.
Early Head Start Home Visitor (Child Welfare)
Judson Center
08.2022 - 02.2023
- Conducted weekly 90-minute home visits for up to 12 families, fostering strong relationships and supporting family engagement.
- Assessed child development and family needs through ongoing observation and documentation.
- Ensured children's health, safety, and developmental needs were met, promoting overall well-being and readiness for school.
- Educated and supported families with parenting, prenatal care, and early childhood development.
- Developed Family Partnership Agreements, tracked goal progress to enhance family outcomes and support individualized plans.
- Connected families with community services and resources.
Health Resource/Special Education Paraprofessional
Utica Community Schools
01.2019 - 05.2022
- Supported students with IEPs to achieve academic goals in inclusive environments.
- Partnered with educators, therapists, and staff to meet individual student goals.
- Assisted in implementing adaptive strategies for learning, behavior, and communication.
- Assisted students in various activities to enhance their learning experience. during transitions, meals, and social interactions.
- Fostered a positive and safe learning environment.
- Administered medications under the supervision of the district nurse.
Behavior Technician (ABA)
Behavior Consultants, Inc.
09.2018 - 09.2019
- Delivered one-on-one therapy to clients with Autism and Traumatic Brain Injury using Applied Behavior Analysis.
- Implemented individualized treatment plans under the supervision of a BCBA.
- Collected and maintained digital data to track behavioral trends and assess skill development.
- Collaborated with families, teachers, and other professionals to coordinate care and support client progress.
- Promoted safe, supportive, and engaging environment to enhance client participation and comfort.
Education
Bachelor of Interdisciplinary Studies - Biology and Psychology
Oakland University
Rochester, MI04-2018
Associate in General Studies -
Macomb Community College
Clinton Township, MI12-2009
Skills
- Patient Registration
- Insurance Verification
- Insurance updates
- Electronic Health Records
- Payment Collection
- Patient Accounts
- Data integrity
- HIPAA Compliance
- Medical Office Administration
- Customer Service
- Problem Solving
- Multitasking
- Attention to Detail
- Team Collaboration
Certification
CPR and First Aid Certified, CBRNE Standardized Awareness Training, Registered Behavior Technician (RBT) Curriculum 51.75 hours completed, Disruptive Student Behavior Training, Safety and Injury Prevention for Special Education Aides, Trauma-Informed Care Training
Volunteer Experience
- Childrens Orchard Services
- Habitat for Humanity
Timeline
Patient Service Representative
Tennessee Orthopedic Alliance (TOA)
06.2026 - Current
Early Head Start Home Visitor (Child Welfare)
Judson Center
08.2022 - 02.2023
Health Resource/Special Education Paraprofessional
Utica Community Schools
01.2019 - 05.2022
Behavior Technician (ABA)
Behavior Consultants, Inc.
09.2018 - 09.2019
Bachelor of Interdisciplinary Studies - Biology and Psychology
Oakland University
Associate in General Studies -
Macomb Community College