Michelle Semanonko
Charlotte,NC
Summary
Results-oriented advisor with a proven track record of meeting organizational needs through consistent and organized practices, looking to obtain a position and contribute to the strength of the OnStar emergency team. Demonstrates strong ability to perform under pressure while adapting to new challenges. Effective communicator with a commitment to supporting team objectives and enhancing brand reputation.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Concentrix
Charlotte, NC
05.2015 - Current
- Cultivated strong customer relationships through friendly interactions to encourage repeat business.
- Resolved customer complaints promptly while maintaining professionalism and quality standards.
- Processed orders accurately by verifying customer information and ensuring all details were correct.
- Answered incoming customer inquiries via phone, providing timely product and service information.
- Utilized problem-solving skills to address complex issues efficiently and effectively.
- Escalated unresolved matters to appropriate departments for thorough investigation.
- Assisted in training new Customer Service Representatives to enhance team capabilities.
- Participated in team meetings to share best practices for retention strategies.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
GED -
Gaston College
Dallas, NCSkills
- Customer service and support
- Staff training and development
- Coaching and mentoring
- Sales strategies and promotions
- Attention to detail
- Active listening and communication
- Time management
- Problem solving
- Team collaboration
- Product knowledge and management
- Complaint resolution
- Customer relationship management
About me
I have enjoyed my employment history with OnStar for the past 10 years. Have succeeded in several lines of business and I am eager to continue as part of a team that defines what OnStar is all about. The safety of our members.
Timeline
Sales Advisor
Concentrix
05.2015 - Current
GED -
Gaston College
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