MICHELLE SENSABAUGH
Henderson,NV
Summary
Compassionate and aspiring Certified Nursing Assistant with excellent communication, patient care, and people skills. Experienced in data entry and customer service. Adapts well to fast-paced environments and excels at problem-solving in a medical setting. Strong organization, time management skills, and ability to multitask effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR/Veterinary Receptionist
Seven Hills Pet Hospital
09.2024 - Current
- Managed high call volumes, approximately 50-120 Calls, emails, faxes per day while maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Learned and adapted quickly to new technology and software applications.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Ensured pet safety and comfort by meticulously following handling guidelines and protocols.
Medical Supply Technician
Doctoroo
10.2022 - 06.2025
- Sorting, inspecting and identifying medical instruments for proper storage
- Checking inventory daily for expiration dates on all medications and supplies
- Check for any safety hazards
- Check Provider's vehicles and equipment, replenish any used medications and supplies as needed
- Report all safety concerns to management
- Prepared emergency kits for various departments within the hospital, ensuring readiness during critical situations.
- Assisted healthcare professionals in locating necessary supplies, contributing to efficient patient care.
- Properly handling hazardous medical waste
CSR/Receptionist
The Spay and Neuter Center of Southern Nevada
03.2023 - 10.2024
- Answer highs volume of calls, texts, take accurate messages, and provide information to callers
- Managed approximately 80-150 calls, emails and faxes per day.
- Assists with clerical duties as requested
- Make appointments, Manage appointments in a timely manner
- Provide quality care and health monitoring for all animals
- May handle, restrain, and provide care for all pets
- Responsible for answering incoming phone calls promptly and courteously
- Clerical duties as needed such as filing, making copies, organizing
- Cleaning and sanitizing all areas of the clinic throughout the day as needed
Outbound Lead
Bed Bath & Beyond
03.2012 - 05.2023
- Schedule workload based on established management priorities
- Give direction and assign daily task to all associates in the picking department
- Constantly working to service oldest orders and maintain a perfect shipment record daily between all departments in outbound.
- Working along management and update hourly of goal and current errors
- Give feedback to associates of their accuracy of orders and quotas.
- Train associates and managers
- Picking, Packing, invoicing, replenishing merchandise
- Check for any safety hazards in all of outbound including Pallets, inventory, spills etc.
- Assisted in promptly shipping approximately 3- 5,000 orders daily.
Education
CNA Certification - CNA
Shiloh CNA
Las Vegas04-2025
High School Diploma -
Mojave High School
Las Vegas07.2007
Skills
- Typing
- Organization
- Time Management
- Team Lead
- Customer Service
- High volume calls
- Microsoft/Excel
- Scanners
- Documentation and reporting
- Compassionate caregiving
- Housekeeping
- Critical thinking
- Professional telephone demeanor
Certification
- CNA - Certified Nurse Assistant
- BLS
Timeline
CSR/Veterinary Receptionist
Seven Hills Pet Hospital
09.2024 - Current
CSR/Receptionist
The Spay and Neuter Center of Southern Nevada
03.2023 - 10.2024
Medical Supply Technician
Doctoroo
10.2022 - 06.2025
Outbound Lead
Bed Bath & Beyond
03.2012 - 05.2023
CNA Certification - CNA
Shiloh CNA
High School Diploma -
Mojave High School
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